Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Apprentice Business Administrator PHONEBOX (HEXHAM) LTD

We are looking for someone to fill a Business Administrator role. You will work with the team to support the delivery of telecoms contracts to both the public and corporate sector. We are passionate about career development, with two of the current advisors starting with us as Apprentices.

Sign in to apply

Closing date: 30 Aug 2022

Apprenticeship summary

  • Annual wage

    £10,004.80 to £19,760.00

    We offer all staff a 10% commission on all products sold to customers - with no targets!

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    You will work 5 days out of 7 across Monday to Saturday. You will get one day off during the week as well as the Sunday. Working hours are 8:45am until 5:00pm each day

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    01 Sep 2022

  • Date posted

    25 May 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Meeting and greeting customers coming into the shop
  • Answering phone queries
  • Responding to email enquiries
  • Monitoring and administering our Social Media accounts and website
  • Selling products to customers
  • Learning the wide range of technology we offer to customers
  • Other administrative tasks such as filing and documenting paperwork.

What training will the apprentice take and what qualification will the apprentice get at the end?

You will be working towards the Business Administrator Level 3 Apprenticeship Standard.

This Apprenticeship trains you to provide excellent business administration services and can be applied to literally hundreds of job roles.

You will have an assigned tutor who will arrange face to face as well as remote visits and will be available for support at all times.

The Apprenticeship duration will be 15 months of training and a further 3 months of preparation for your final End-Point Assessments

What is the expected career progression after this apprenticeship?

Upon successful achievement of the apprenticeship, we will sit down to discuss a potential permanent position. 

Two of our current advisors started with us as apprentices, so we are passionate about developing you alongside our business growth. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Number skills, Team working, Creative, Non judgemental, Patience


GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

About the employer

Phonebox (Hexham) LTD has been operating in the same premises since December 2003 under two separate arms. As a retail outlet on High Street under the Fonehouse Hexham Brand and in the offices as Phonebox Telecom Brand. Over the years, Phonebox (Hexham) LTD has grown through the ability to over deliver on customers’ expectations. We pride ourselves on our client retention figures and it’s all down to being open and friendly with all of our clients. Being independent certainly helps, as we’re free to offer the best products on the market for the best prices.






NE46 1LU

You must have JavaScript enabled to view a map of the location


Training provider



Dmytrij Lymar

Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.