Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Receptionist Administrator Apprentice Highgate Medical Centre

Highgate Medical Centre are looking for an Apprentice! You will be welcoming patients to the surgery. Assisting patients with general enquiries and proving them with relevant information. Carrying out administration tasks. Maintaining confidentiality, ensuring only relevant and correct information is given to patients and outside agencies.

Sign in to apply

Closing date: 15 Aug 2022

Apprenticeship summary

  • Annual wage


    Performance increase to £6 per hour after successful completion of competency at 6 months.

  • Working week

    Monday 9am-6pm, Tuesday 9am-6pm, Wednesday 8am-6pm, Thursday 9am-1pm (college time), Friday 9am-6pm (1 hour unpaid lunch break)

    Total hours per week: 37

  • Expected duration

    18 Months

  • Possible start date

    25 Aug 2022

  • Date posted

    25 May 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Booking/cancelling/rearranging appointments
  • Answering the phone and dealing with requests for appointments, results or diverting the call to the most appropriate team member
  • Triaging patients for same day appointments
  • Issuing repeat prescriptions and checking review dates for medication
  • Act upon home visit requests
  • Receive, action, and send electronic messages in the form of patient tasks / correspondence
  • Writing and updating patient records
  • Recognise a medical emergency and act on it according to practice protocols
  • Completing patient registrations
  • Opening/closing the premises, ensuring the building is secure
  • Opening and sorting post, scanning on appropriate letters to patient records
  • Maintaining the stationary at the practice
  • Assisting the practice manager with QOF activity and monitoring
  • Complete referrals to secondary care via the E-referral Service and Prism
  • Attend practice meetings monthly or when necessary
  • Attend any appropriate training at the practice or elsewhere.

What training will the apprentice take and what qualification will the apprentice get at the end?

L3 Apprenticeship Standard in Business Administrator

Functional Skills Level 2 in English and Maths (if required)

End-Point Assessment (EPA):

  • Knowledge test
  • Portfolio based interview
  • Project presentation

Delivery Method

  • 14 sessions delivered at Loughborough (Thurs AM)
  • Online portfolio to update with learning and development completed onsite
  • Diarised visits from dedicated Trainer/Assessor
  • Attendance to Loughborough College for Functional Skills (if required)

What is the expected career progression after this apprenticeship?

Potential to become a member of the Patient Services Team after successful completion of the Apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Non judgemental


GCSE or equivalent Maths and English (Grade 4/C or above) Desired

Things to consider

Additional training to take place at Loughborough College to develop knowledge, skills, and behaviours to accordance to this Apprenticeship. Please ensure you are able to travel before applying. Loughborough College has the right to close this vacancy before the end date.

About the employer

Employer Description (500 characters max) We are a modern, purpose-built GP Practice located in Sileby serving Sileby and the surrounding villages. We provide NHS services and have a list of 4600 patients. We have a team of clinical and non-clinical staff. This includes GPs, Nurse Practitioners, a Healthcare Assistant, and receptionist/administrators who we call Patient Services Team members. Our mission is to provide patients with the highest standard of health care, which is comprehensive, friendly, and accessible. CQC inspection September 2016 good with elements of outstanding.


Highgate Medical Centre





LE12 7UD

You must have JavaScript enabled to view a map of the location


Training provider



Richenda Gordon-Pullar

Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.