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Administration /Customer Service Apprentice PEMSA UK LTD

An excellent opportunity to become part of a small friendly, supportive tight knit team. Dealing with customer enquiries/queries both via email and telephone, communicating internally with warehouse staff, typing and pricing quotations for customers, planning transport delivery routes, general office administration.

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Closing date: 28 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Thursday, 08:00 - 17:00 and Friday, 08:00 - 16:00.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    29 Aug 2022

  • Date posted

    07 Jun 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Dealing with customer enquiries/queries both via email and telephone
  • Proof of delivery requests
  • Product prices
  • Stock levels orders on Sage
  • Requesting information regarding the project
  • Pricing the project according to value and volume required on each delivery
  • Grouping similar delivery addresses together
  • Speaking with couriers for delivery quotations
  • Assisting drivers with locating sites / contacts
  • Mailing duties
  • Filing
  • Assisting with accounts queries
  • General office administration

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

Functional Skills including English and maths (if required).

End-Point Assessment (EPA).

Company in-house training supported by an experienced and very supportive trained team.

What is the expected career progression after this apprenticeship?

Full-time permanent position within the company available, for the right person.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Team working, Microsoft Office packages, Positive attitude, Friendly & keen to learn, Ability to use own initiative


GCSE or equivalent Maths and English (Grade 3/D or above) Desired

Things to consider

Can you easily travel to the office in Hunslet? Are you happy to work in a small, busy team? Are you happy with lively conversation and ‘banter’ from both colleagues and customers? Interviews may take before the advertised close date and offers of an apprenticeship may be made, please apply early.

About the employer

We are a cable management manufacturer, our head office is based in Madrid, Spain we celebrated 50 years in 2019. The Leeds office distributes goods to the whole of the UK and Ireland we are celebrating 18 years this year. We have offices in France, Columbia, and Portugal.






LS10 2LF

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Training provider



Steve Marshall

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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