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Customer Service Apprentice APOGEE CORPORATION LIMITED

A very exciting opportunity to work for a well established and successful managed service provider.

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Closing date: 15 Jul 2022

Apprenticeship summary

  • Annual wage

    £9,379.50

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 9am - 5 pm

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    31 Jul 2022

  • Date posted

    24 May 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000048019

  • Positions

    1 available

What will the apprentice be doing?

What will I be doing?

  • Customer Service:  Our customers first point of contact dealing with basic queries and also distributing calls to the correct teams
  • Remote Monitoring Support: This team remotely monitor software for customers based around UK & Europe  
  • Strategic Accounts: Responsible for supporting our larger customers, ensuring we are consistently achieving a high level of service this will also involve booking engineer visits
  • Remote Helpdesk:  This team consists of 1st, 2nd and 3rd line support, providing specialist technical vetting and resolution to our customers
  • Resource Planning:  This team looks after different areas of the UK managing a team of Field Service Engineers planning their daily workload

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Specialist Level 3
Functional Skills if required

What is the expected career progression after this apprenticeship?

Successful completion of the qualification could lead to full time employment

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Initiative, Eargerness to progress, Hard Working, Enthusiasm

Qualifications

GCSE or equivalent Maths and English (Grade 5 GCSEs or equivalent) Desired

About the employer

As an independent subsidiary of HP Inc, Apogee has the advantage of being part of one of the world’s leading technology companies, with instant access to the latest innovation all supported by our market leading service operations.

Employer

APOGEE CORPORATION LIMITED

Address

Nimbus House Liphook Way 20-20 Business Park

Maidstone

ME16 0FZ

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Training

Training provider

SR APPRENTICESHIPS LIMITED

Contact

Louise Spring

louise.spring@sr-apprenticeships.co.uk

07485302270

Apprenticeship standard

Customer service specialist

Level 3 (A level)

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