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Apprentice Junior Client Relationship Manager DUTTON CONSTRUCTION LTD

At Dutton FM we aim to provide a tailored, bespoke facilities management service, which is specifically suited to the needs of our individual clients. Employees are trained to be as sustainable as possible in their areas of the business.

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Closing date: 20 Aug 2022

Apprenticeship summary

  • Annual wage


    Bonus scheme monthly and accelerated pay scheme 1 pound pay rise per hour after 12 weeks and another 1 pound after 32 weeks and 2 x discretionary 1 pound pay rises over the course of the first 12 months.

  • Working week

    8:30 – 5:30am Mon/Tues 8:30 – 5:00 Wed/Thurs Friday 8:30 – 4:30 Alternate Saturdays 4 hours flexible working.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    01 Sep 2022

  • Date posted

    25 May 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    5 available

What will the apprentice be doing?

Working in a Facilities management environment as a career choice offers many opportunities and an interesting and diverse working life where no two days are ever the same. It is challenging, interesting and has a vital importance to the functionality of many businesses.

The role will include various property management duties with the aim to develop and have more responsibility during your apprenticeship. The role will include some of the following areas:

  •  Administering minor works
  • Administering routine maintenance contracts
  • Administering various H&S reports across the portfolio
  • Obtaining quotations from contractors and quotes for clients
  • Instructing and liaising with contractors
  • Actioning works and reporting on the findings of reactive and planned maintenance
  • Attending meetings as required
  • Handling insurance claims
  • Answering the phone with strong customer service
  • Deal with property owners, lettings managers and tenants’ queries verbally and in written form
  • Updating the company knowledge-based systems
  • Preparing quotes


What training will the apprentice take and what qualification will the apprentice get at the end?

Typically 18-24 months.

Level 3

Entry requirements
Employers will identify any relevant entry requirements through selection

Apprentices without Level 2 English and maths will need to achieve this level prior to completion of their Apprenticeship

Professional body alignment and progression
On completion of the apprenticeship, apprentices will be able to apply to the following for membership:

Chartered Institute of Housing (CIH) at Member level.
ARLA Propertymark at Member grade.
Institute of Residential Property Management (IRPM) at Associate Level.
Apprentices will be able to progress to managerial and/or professional roles within the housing sector.

What is the expected career progression after this apprenticeship?

Full time job on completion of the apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Number skills, Team working, Friendly and approachable, Enthusiastic person, Emotionally intelligent


GCSE or equivalent Maths, English and Science (Grade C/4 or above) Essential

Things to consider

Free parking, paid on working hours work socials, Vitality Private health care and gym membership after 1 years service.

About the employer

Company The Dutton Group offers as part of its portfolio a facilities management (FM) solution. FM is a fast-paced and rapidly growing area of UK business. Dutton FM provides versatile and quality facilities management services which enhances our client's operational delivery and provides value for money. The FM services we offer are extensive; electrical, plumbing & heating, cleaning, roofing, decorating, construction and refurbishment.




City West Business Park

Building 3, Bldg,

Gelderd Rd Holbeck,

LS12 6LN

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Training provider



Georgina Templeton


Apprenticeship standard

Housing and property management

Level 3 (A level)

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