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Customer Service Apprentice Foxhall Dental Practice

This is a fantastic opportunity to join a dental practice as a Customer Service Practitioner. You will be assisting patients whilst also supporting with admin duties.

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Closing date: 30 Nov 2022

Apprenticeship summary

  • Annual wage

    £9,379.50

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 9am-5pm

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    01 Dec 2022

  • Date posted

    26 May 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000047635

  • Positions

    1 available

What will the apprentice be doing?

Tasks will include:

Greeting patients to the practice

Scheduling, rescheduling, or cancelling appointments

Assisting patients to complete forms

Updating patients records 

Taking payments and documenting payments

Patient recalls and reminders

General office duties such as phone calls, scanning, filing, emails

What training will the apprentice take and what qualification will the apprentice get at the end?

You will achieve the Level 2 Customer Service Practitioner Standard.

You will need to attend 4 workshops remotely via Zoom

You will complete Functional Skills in Maths and English if required.

To include 20% off the job training.

In-house training will be given to support specifics of the role.

What is the expected career progression after this apprenticeship?

Upon completion of the apprenticeship continued training and development for the right candidate.


Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative, Patience

Qualifications

GCSE or equivalent English (Grade 4/C) Desired
GCSE or equivalent maths (Grade 4/C) Desired

About the employer

Welcome to Foxhall Dental Surgery. The practice has been well established for over 50 years, offering a high standard of quality dentistry. We carry out all a full range of NHS dental treatment and where some treatments are not possible on the NHS, alternative private options are available. It is our philosophy to promote good dental health at all times and we are committed to providing a friendly pain free experience.

Employer

Foxhall Dental Practice

Address

49 FOXHALL ROAD

IPSWICH

IP3 8JU

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Training

Training provider

THELIGHTBULB LTD

Contact

Andrea Gregory

andrea@thelightbulb.net

07764 969337

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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