This is a fantastic opportunity for anyone wanting a customer service career in the motor industry. We have a fantastic success rate regarding our apprentices now in a Career for Life with Stoneacre, some even in senior positions. We have our own training Academy with lead occupational tutors to teach you the knowledge and skills to succeed.
Closing date: 30 Jan 2023
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
Total hours per week: 40.0
Possible start date
01 Feb 2023
23 May 2022
Level 2 (GCSE)
What will the apprentice be doing?
To assist looking after our aftersales customers in capturing information relating to the repairs, routine maintenance and diagnostic work on vehicles.
Responsibilities include but are not limited to-
- Advise customers about necessary Service / Parts for routine maintenance / repairs
- Answer telephone queries and respond to customers’ needs
- Collect data from customers to establish requirements
- Demonstrate consistent good customer service
What training will the apprentice take and what qualification will the apprentice get at the end?
This is an incredible opportunity for anyone wanting a career in the motor industry. At the end of the apprenticeship you will achieve a qualification in Customer Service at level 2. This could lead to future opportunities of senior roles and further development within the group. Across the 12 months you will have lots of training which will support you to gain the right skills and knowledge to succeed.
What is the expected career progression after this apprenticeship?
This is a fantastic opportunity for anyone wanting a career. Our philosophy is at Stoneacre is to create CAREERS FOR LIFE.
Learners, employers and staff are our most important asset. The success of our company depends on the development of a strong effective team. Stoneacre has its own accredited Automotive Academy with our specialised training programmes we aim to aspire all individuals to achieve their ultimate goals through the Stoneacre CAREERS FOR LIFE programme.
Requirements and prospects
Desired skills and personal qualities
GCSE or equivalent Maths (Grade 4 or above/ A-C) Desired
About the employer
Customer service practitioner
Level 2 (GCSE)
Before you apply
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