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Customer Service L2 Apprenticeship CUBE PHARMACY LTD

We are looking for a customer service apprentice, who will be working with the public to provide an excellent service from our pharmacy. You will be a part of a wide pharmacy team in the Kidderminster area, ensuring the patients of the local area are provided with the best customer service and care we can offer.

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Closing date: 24 Aug 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Mon - Friday 8.30am - 6.30pm Hours to be discussed at interview

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    25 Aug 2022

  • Date posted

    31 May 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • You will be responsible for answering calls
  • Serving members of the public
  • Cash handling
  • Use of a pharmacy computer system
  • Dealing with patient queries
  • Ordering patient medication on the computer
  • Working within the team to ensure daily tasks are met
  • You must always adhere to patient confidentiality in and out of the business

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • Functional Skills maths and English if required
  • Industry specific off the job training
    Off The Job Training min 20%

What is the expected career progression after this apprenticeship?

  • If successful full-time work with company 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Team working, Initiative, Patience


GCSE or equivalent Maths and English (Grade Grades A*-C/9-4) Essential

Things to consider

To be very approachable.

About the employer

We are a small group of Independent NHS Community Pharmacies serving the people in Kidderminster.




Coventry Street


DY10 2BG

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Training provider



Nichola Webb

07985 328312

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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