Pharma/Healthcare Customer Care Apprentice Kuehne+Nagel
We are currently recruiting a motivated and enthusiastic individual to join our hugely successful international Pharma/Healthcare Road team in Derby as a Customer Service Apprentice. This is an exciting opportunity to join one of the world’s leading logistics and freight forwarding companies.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 30 Aug 2022
Apprenticeship summary
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Annual wage
£15,500.00
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Working week
Monday to Friday, shifts TBC
Total hours per week: 37.50
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Expected duration
24 Months
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Possible start date
07 Sep 2022
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Date posted
18 May 2022
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000046467
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Positions
2 available
What will the apprentice be doing?
The Pharma/Healthcare Road team are customer-centric, working hard to delight our customers every day. Our Customer Service Apprenticeship is a 24 month programme, combining practical on-the-job training with study towards the Customer Service qualification. You will work within a successful team while learning everything you need to know whilst being supported by your peers, your managers, and the apprenticeship team within Kuehne+Nagel.
Your Responsibilities:
Build relationships with the key account Pharmaceutical and Healthcare customers and internal Kuehne + Nagel Pharma network
Timely Processing and handling of customer orders, requests, and quotations
Build market knowledge and experience
Investigate any challenges that may arise in relation to the movement of cargo and respond to them in a thorough and speedy manner
Heavily customer focused and will require constant communication with a variety of key contacts through various forms of communication methods.
Ensure Customer Satisfaction is delivered at every stage
Booking of cargo for collection/delivery slots with customers
Maintain GDP compliant standards (in line with training provided)
What training will the apprentice take and what qualification will the apprentice get at the end?
You will work within a successful team while learning everything you need to know whilst supported by your peers, your managers, and the apprenticeship team within Kuehne+Nagel.
You will achieve:
Customer Service Level 2 Apprenticeship Standard
Functional Skills Level 2 if required
What is the expected career progression after this apprenticeship?
Future prospects
Your salary will also be reviewed after 12 months and there's a great bonus on offer once you have fully completed your apprenticeship. You will be supported throughout by a network of mentors, line managers and previous apprentices to help you achieve your qualifications and progress along your apprenticeship journey
Requirements and prospects
Desired skills and personal qualities
Qualifications
About the employer
Employer
Kuehne+Nagel
Address
Unit 4
Wilders Way, Kegworth
Derby
DE74 2BB
Training
Training provider
SR APPRENTICESHIPS LIMITED
Contact
Louise Spring
louise.spring@sr-apprenticeships.co.uk
07485302270
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 30 Aug 2022