2nd Line Support Technician apprentice (Degree Apprenticeship, OneMSP) OneMSP
Estio Training/BPP have an exciting new opportunity for a Level 2 Support Role with OneMSP, a Managed Service Provider based in Wythall.
Closing date: 22 Aug 2022
Apprenticeship summary
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Annual wage
£20,000.00
Salary - £20,000 - £25,000
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Working week
Monday to Friday. Shifts to be confirmed.
Total hours per week: 37.5
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Expected duration
30 Months
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Possible start date
29 Aug 2022
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Date posted
18 May 2022
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Apprenticeship level
Degree
Level 6 (Degree with honours) -
Reference number
VAC1000046320
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Positions
1 available
What will the apprentice be doing?
As the successful candidate you will be expected to join our growing UK team in providing quality support to our clients and partners.
Putting OneMSP customers at the heart of everything you do, the ideal candidate will possess a combination of IT literacy and customer service experience that enables them to engage and communicate effectively.
- Acting as first point of contact for client issues (Tickets)
- Capturing and recording information required in order to correctly prioritise tickets
- Resolving technical tickets from the teams que
- Escalate tickets to next line within SLAs
- Communicating ticket progress with customer contact
- Advise and adhere to basic recommended security guidelines
- Achieving training goals set by your line manager in your Personal Development Plan
- Provide adhoc on-site assistance to customers within their premises
- Identify trends in tickets to proactively address issues and suggest fixes
- Update and maintain documentation
- Ensure that ISO documentation is adhered to at all times
- Provide mentorship to peers
Duration:
30 months. Level 4 Top-up – Apprentices progressing from a Level 4 Apprenticeship can start at stage 2 Diploma level and then achieve on an accelerated pathway of 22 months.
What training will the apprentice take and what qualification will the apprentice get at the end?
Estio/BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 6 Digital and Technology Solutions Professional Degree Apprenticeship.
What is the expected career progression after this apprenticeship?
- The role offers long term security and the opportunity to progress into a permanent position.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential
Things to consider
About the employer
Employer
OneMSP
Address
Carillon House
Chapel Lane, Wythall
Birmingham
B47 6JX
Contact
Jody Moodie
0113 3500 333
Training
Training provider
ESTIO TRAINING LIMITED
Apprenticeship standard
Digital and technology solutions professional (integrated degree)
Level 6 (Degree with honours)
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