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Business Administration Apprentice WARRIOR BRANDS LIMTED

The emergency plumbing industry is fast paced and exciting - no two days are alike and you will face a variety of interesting and challenging situations.Working alongside a range of colleagues and professions, you will have the satisfaction of helping customers on a daily basis. The industry will make you think fast to provide the best service.

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Closing date: 22 Aug 2022

Apprenticeship summary

  • Annual wage

    £10,004.80 to £19,760.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday - Friday, 9.00am - 5.30pm Total hours per week: 40

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    03 Sep 2022

  • Date posted

    21 May 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

·      The purpose of the position is to provide administrative support the team of plumbing engineers; responding to queries and in-house works allocation system to ensure a smooth and consistent service;

·      Complete general office tasks or procedures, including, but not limited to; answering general enquiries (face-to-face, email or telephone), data entry, maintaining diaries and work schedules in order to deliver a responsive service to both internal and external stakeholders;

·      Respond to and take appropriate action for urgent emails and enquiries;

·      Effective maintenance of work schedules for the team of plumbing engineers;

·      Working with in-house CRM systems; including updating, adding and submitting quotes and uplifts to head office and insurers;

·      Regulation communication with customers regarding service updates and progress reports; 

·      Providing outstanding support for customers throughout their interactions Metro Plumb North East;

·      Any other reasonable duties

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Business Administrator Apprenticeship Standard which includes:

Level 2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)
Via your ITEC tutor and on-the-job training, you'll get the opportunity to learn:

Record and document production
Decision making 
Interpersonal skills
Planning and organisation
Project management
Relevant regulation
External environment factors

What is the expected career progression after this apprenticeship?

Possibility of a permanent position upon the completion of the apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working


GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

About the employer

• Working for the Nations local plumber; • Customer satisfaction is our number 1 priority; a high percentage of our business is repeat customers and referrals, and we welcome the opportunity to demonstrate our high standards of work and commitment to customer service; • Working together with domestic and commercial customers, we have contracts with over one hundred companies nationwide and work closely with the UK’s biggest insurance underwriter




Unit 21, I E S Centre

Horndale Avenue, Aycliffe Business Park

Newton Aycliffe


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Training provider



Laura McMaster

Apprenticeship standard

Business administrator

Level 3 (A level)

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