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Business Travel Apprentice CLARITY TRAVEL LIMITED

The key purpose of our brighter beginnings apprentice scheme is to work in one of our branches and learn all the skills required to become a Junior Business Travel Consultant. Working through the Business Travel apprentice scheme you will undertake a variety of trainings, assessments, coursework, assignments and educational trips.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday from 9:00am to 5:30pm

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    16 May 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

The overall aim is to develop your skills enabling you to assist our corporate clients with their business travel requirements, processing bookings, amendments, and cancellations for flights, hotels, car hire and additional extras’ ensuring their trips run as smoothly as possible.

Main Responsibilites:

  • Process reservations, amendments and cancellations as requested by the client in a timely and accurate manner and in accordance with the company standards and those laid out in the entire ISO procedures manuals.
  • Convert general enquiries into actual bookings utilising all the tools and technology available.
  • Take ownership of complex customer enquiries received in writing or over the telephone
  • Ensure the highest level of customer service is always offered to internal and external customers
  • Deal with queries from a wide range of customers.
    Responsible for delivering the most cost-effective solutions to remain competitive.
  • Ensure all communication both written and verbal is professional, accurate and conducted in a timely manner.
  • Accurately process data and issue invoices to ensure compliance with ISO standards.
  • Support any commercial agreements which are in place.
  • Log and deal with customer complaints and reduce future issues, escalating where necessary.
  • Help and support the business in minimising or eradicating the harm our business operations inevitably inflicts on the environment.


  • Incentive trips & prizes High Street discounts
  • Discounted FitBits
  • Long service awards
  • Free flu jabs Health and Wellbeing perks 
  • Company funded social events
  • Funded courses
  • Excellent progression opportunities
  • Discounted staff travel Pension Scheme
  • Option to buy additional holidays 

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Travel Consultant apprenticeship standard, which includes:

  • Level 2 functional skills in maths and English (if required)

What is the expected career progression after this apprenticeship?

Junior Business Travel Consultant
Business Travel Consultant
Senior Business Travel Consultant
Team Manager and beyond

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Team working


GCSE or equivalent Maths and English (Grade 9-4/A-C or above) Essential

Things to consider

Damar is committed to safeguarding and promoting the welfare of all our students and expects all staff, employers and all other partners that we work with to share this commitment

About the employer

The new Clarity was launched in May 2017, following the successful merger with Portman Travel, creating the eight largest Travel Management Company in the UK. With offices across the UK and in Ireland and the Netherlands, Clarity has a turnover in excess of £400m per annum. Leading expertise. Great people. We believe it’s our people who make the difference. Everyone at Clarity brings their own personal skills and expertise to the challenge of delivering great value and exceptional levels of customer service. Clarity provides global Corporate Travel Management and conference and events services to organisations in the United Kingdom and worldwide. With offices across the UK and in Ireland and the Netherlands, Clarity has a turnover in excess of £500m per annum.




9 St. Andrews Street South

Bury St. Edmunds

IP33 3PH

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Training provider



Sabina Adam

07566 289 979

Apprenticeship standard

Travel consultant

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Aug 2022