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IT Apprentice (IT Genie) IT Genie

Estio Training have an exciting new opportunity for an apprentice technical engineer with IT Genie, a managed IT services & cloud computing business based in Crawley.

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Closing date: 18 Jul 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday 09:00am - 17:30pm

    Total hours per week: 37.5

  • Expected duration

    17 Months

  • Possible start date

    25 Jul 2022

  • Date posted

    17 May 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Answering the telephone and logging calls
  • Providing 1st line technical troubleshooting steps
  • Escalating more technical issues with clear notes to senior engineers 
  • Ensuring that documentation and tickets notes are kept up to date
  • Communicating effectively with customers, team members and third parties

What training will the apprentice take and what qualification will the apprentice get at the end?

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance
    Maintain regulatory, legal and professional standards.
  • Support the information systems needs for your business.

What is the expected career progression after this apprenticeship?

The role offers long term security and the opportunity to progress into a permanent position.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Team working, Knowledge of Windows, Knowledge of Office 365, Knowledge of TCP/IP, VoIP technologies, Self Motivated, Passion for IT, Ability to multi-task, Excellent attitude


GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent Maths (Grade A*-C/9-4 or equivalent) Essential

About the employer

IT Genie have been providing IT support and services to businesses across the nation for over 15 years. Creating bespoke packages, including a ‘’fixed-fee 100%, all you can eat support’’ service desk. All whilst ensuring that clients receive the most reliable and professional IT services. Committed to having a ‘’guaranteed on-hour on-site response time’’.


IT Genie


Unit 4 , The Enterprise Centre

Kelvin Lane


RH10 9PE


Jessica Hargraves

0113 3500 333

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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

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