IT Apprentice (IT Genie) IT Genie
Estio Training have an exciting new opportunity for an apprentice technical engineer with IT Genie, a managed IT services & cloud computing business based in Crawley.
Closing date: 18 Jul 2022
Apprenticeship summary
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Annual wage
£14,500.00
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Working week
Monday to Friday 09:00am - 17:30pm
Total hours per week: 37.5
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Expected duration
17 Months
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Possible start date
25 Jul 2022
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Date posted
17 May 2022
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000045193
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Positions
1 available
What will the apprentice be doing?
- Answering the telephone and logging calls
- Providing 1st line technical troubleshooting steps
- Escalating more technical issues with clear notes to senior engineers
- Ensuring that documentation and tickets notes are kept up to date
- Communicating effectively with customers, team members and third parties
What training will the apprentice take and what qualification will the apprentice get at the end?
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
- Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
- Prioritise systems support tasks and monitor and maintaining system performance
Maintain regulatory, legal and professional standards. - Support the information systems needs for your business.
What is the expected career progression after this apprenticeship?
The role offers long term security and the opportunity to progress into a permanent position.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade A*-C/9-4 or equivalent) Essential
About the employer
Employer
IT Genie
Address
Unit 4 , The Enterprise Centre
Kelvin Lane
Crawley
RH10 9PE
Contact
Jessica Hargraves
0113 3500 333
Training
Training provider
ESTIO TRAINING LIMITED
Apprenticeship standard
Information communications technician
Level 3 (A level)
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