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Apprentice Case Administrator (Wills Department) Right Legal Group Ltd.

An exciting opportunity to join a successful law firm as a Case Administration Apprentice, specialising in Wills & Powers of Attorney. You will maintain a high level of professionalism and confidentiality whilst assisting the specialist team on a daily basis. In return you will receive a genuine interest to develop your abilities and career.

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Closing date: 19 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, 09:00 - 17:00.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    22 Aug 2022

  • Date posted

    16 May 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Whilst your main priority will be to primarily focus on the deputy orders and working closely with one of our Legal Advisors on this.

Other duties will include and not be limited to:

  • To prepare mail and enclosures for dispatch by email or post
  • To administer electronic and paper filing which will include daily filing and the opening, closing, storage and retrieval of client files in accordance with the firm’s procedures

Sharing in general office duties;

  • post opening
  • Dealing with clients and others on the telephone both in taking detailed messages and in progressing the case wherever possible
  • Taking of external telephone calls to be recorded in writing as typed attendance note showing start and end times of all calls
  • To make appointments, arrange meetings and to maintain any diary entries as required
  • To provide support to other staff as required
  • To assist potential clients both in person and on the telephone and to provide such support in a professional and friendly manner in keeping with the firm’s standards for client care
  • To ensure the confidentiality of all the firms and clients’ documentation and information
  • To create typed documents as required
  • To undertake specific training associated in progressing the apprenticeship, and such other training as required by the firm to fulfil the role
  • To have a responsibility towards self-development
  • General administration of files
  • Document and file management

Additional tasks and duties:

  • Opening and closing matter files
  • Collating information as requested
  • Archiving and retrieval of files

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Business Administrator apprenticeship standard, which includes:

  • Level 2 Functional Skills in English & maths (where required)
  • A mixture of face to face and remote visits every 4 - 6 weeks
  • 24-hour access to course learning materials
  • On the job training with a designated mentor
  • Reviews every 6 - 8 weeks with your work-based tutor and line manager/mentor
  • Feedback sessions to discuss progress

What is the expected career progression after this apprenticeship?

As a rapidly growing business venture, we are looking for candidates that wish to grow with the company, share ideas and inspire others.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Team working, Initiative


GCSE or equivalent English (Grade C/4 or above) Essential
GCSE or equivalent Maths (Grade C/4 or above) Essential

Things to consider

You will be required to work with all current team members to create and maintain a happy working environment, from which a friendly yet professional service is offered to all clients. The ideal candidate will display an enthusiasm for providing a quality level of customer care and interest in learning more about our service. Where possible, every applicant must attend a Learning Unlimited application and assessment session prior to being shortlisted for this role and being put forward for interview with the employer. Your application will be acknowledged in the first instance by telephone. Please be aware that this vacancy may close before the planned closing date in the event of the position being filled or withdrawn by the employer.

About the employer

The Right Legal Group is a network of like-minded law firms across the UK, that share the same resource, infrastructure and business plan in order to enable growth and capital value and deliver a high-quality service that stands out from the rest of the competition. Specialising in Wills, Trusts and Estate planning we have developed a process to enable and sustain growth in, what is seemed, like an un-loved area of law. Our head office is based in Derby and out of this we generate the support across the group. We are rapidly building a reputation within the industry as market leaders within this niche area of law.


Right Legal Group Ltd.





DE21 6BF

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Training provider



Olivia Roberts

01246 500500

Apprenticeship standard

Business administrator

Level 3 (A level)

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