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Customer Service / Pharmacy Support Apprenticeship THE HIVE PHARMACY LIMITED

The Hive Pharmacy are currently recruiting for their new Pharmacy Support Apprentice. This is an excellent opportunity for someone who can maintain a customer friendly attitude at all times.

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Closing date: 15 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday: Between the hours of 8.30am - 6.00pm. Saturday 8.30am - 12.00pm - 1 in 4 Saturdays may be required and you will receive time off during the week.

    Total hours per week: 35

  • Expected duration

    18 Months

  • Possible start date

    16 Aug 2022

  • Date posted

    12 May 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Duties and responsibilities will include:

  • Providing excellent customer service at all time to ensure a professional/ positive image of the company is given to all existing and new customers
  • Work on the main counter dealing with the sale of products and goods
  • Dealing with clients over the telephone
  • Postal duties
  • Filing and maintaining internal documents
  • Managing in-house computer systems
  • Data Processing
  • Maintain a professional and welcoming approach at all times
  • Provide helpful and accurate advice to colleagues
  • Assists in the preparation of PrePacks, for dispensing by colleagues
  • Sorts and files prescriptions
  • Ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions: to ensure that refrigerated items are stored at the appropriate temperature
  • Safely and securely dispose of waste medication
    and any other general duties as required

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Specialist Level 3 Standard
In house training to be provided
Functional skills In maths and English 

What is the expected career progression after this apprenticeship?

  • Progression within the company.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Team working, Patience


GCSE or equivalent Maths and English (Grade A*-C/9-4 or above) Desired

About the employer

Hive Pharmacy is a 5-star rated service that has been serving patients for over 70 years. In addition to fulfilling your prescriptions and providing general medications, we stock a wide range of products to keep you in peak condition covering health, beauty, body care, sport-related and footcare. Being a Registered Healthy Living Pharmacy, we are there to help and support you make informed social and health decisions. To provide advice and assistance for both minor ailments and major diseases such as diabetes, coronary heart disease and respiratory conditions.






TW18 1PJ

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Training provider



Jack Skiggs


Apprenticeship standard

Customer service specialist

Level 3 (A level)

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