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Customer Service Apprenticeship GENERATE FS LIMITED

Are you interested in joining a well-established and market leading business, with the opportunity to learn from experienced and talented colleagues? Are you a dedicated and organised individual with an interest in finance? If you have answered yes to both of the above questions, Generate Financial Services is the perfect employer for you!

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Closing date: 15 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday (9.00am-5.30pm) Working from home Monday - Wednesday

    Total hours per week: 40

  • Expected duration

    16 Months

  • Possible start date

    16 Aug 2022

  • Date posted

    10 May 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Generate provides industry-leading contractor payroll solutions. We specialise in payroll management, outsourced employment, international services and limited company accounting.

The job role is varied but the main duties will include:

  • Explaining Generate services to new workers and clients
  • Recording customer data and entering into internal databases
  • Working to deadlines
  • Meeting and working with external clients
  • Handling customer issues with confidence, providing resolutions to ensure the highest level of customer service
  • Representing Generate in a positive manner
  • Attending industry functions and events

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Customer Service Practionar Apprenticeship Standard
  • Functional Skills, if required.
  • Remotely Delivered

What is the expected career progression after this apprenticeship?

There is an excellent opportunity to gain a full-time role if the apprentice is willing to work hard for their achievements

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Creative


GCSE or equivalent Maths and English (Grade A*-C/9-4 or above) Desired

About the employer

Generate provides industry-leading contractor payroll solutions. We specialise in payroll management, outsourced employment, international services and limited company accounting. Through our extensive experience and expertise, we are able to constantly develop and improve our payroll solutions to ensure we are always providing effective, accurate and compliant options for contractors.




Unit 3 New Concordia Wharf

Mill Street



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Training provider



Jack Skiggs


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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