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IT Support Apprentice (Accelerator) Accelerator

Estio Training have an exciting new opportunity for a Support Desk Operator Apprentice with Accelerator, a hosted IT and telecoms solutions company based in Winchester.

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Closing date: 05 Sep 2022

Apprenticeship summary

  • Annual wage


    Salary: £14500 / per year+ Benefits

  • Working week

    9:00am-6:00pm Monday to Friday

    Total hours per week: 37.5

  • Expected duration

    17 Months

  • Possible start date

    12 Sep 2022

  • Date posted

    10 May 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Respond to client enquiries to find and fix problems and answer their questions.
  • Track work in progress tickets whilst recording issues and solutions.
  • Create, manage and update work tickets
  • Assist clients with installation, configuration, and ongoing usability of supported hardware, software, and services.
  • Conduct proactive maintenance to prevent issues before a user experiences them.

What training will the apprentice take and what qualification will the apprentice get at the end?

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance

What is the expected career progression after this apprenticeship?

The role offers long term security and the opportunity to progress into a permanent position.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Team working


GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent Maths (Grade A*-C/9-4 or equivalent) Essential

Things to consider

The candidate should have a genuine interest in IT products and services within the commercial workspace. Most importantly they should have a desire to provide support to clients in a clear and helpful manner that adds value to the service we are expected to provide.

About the employer

Accelerator delivers Hosted IT and telecoms solutions to a wide variety of SME and commercial clients across the UK. We currently support 1000’s of users across our portfolio of services, many of whom are high-profile commercial property agents. Accelerator manages traditional and modern hosted IT and telecoms infrastructure providing networks, desktop services and security allowing our clients to work seamlessly either in their office or remotely.




Studio at 46, The Brooks Shopping Centre

The Brooks


SO23 8QY


Jack Taylor

0113 3500 333

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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

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