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IT Support Technician Apprentice (MoneyPlus) MoneyPlus

Estio Training have an exciting new opportunity for an apprentice IT Support technician with MoneyPlus Group a financial lifestyle solutions company based in Manchester.

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Closing date: 05 Sep 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday – Friday 8am – 4pm

    Total hours per week: 37.5

  • Expected duration

    17 Months

  • Possible start date

    12 Sep 2022

  • Date posted

    04 May 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Log support requests/incidents into our Service Desk in detail.
  • Monitor, track and work on requests/incidents in our Service Desk.
  • Monitor and respond to system monitoring alarms.
  • Assist the IT Operations team with routine maintenance, tasks, projects.
  • Hardware Support (Desktops, Laptops, Printers, Peripherals etc) 
  • Software Support (Windows, MS Office, Internal Applications)
  • Telephone Support
  • User Administration Support (New Starters/Leavers/Transfers/Desk Moves)

What training will the apprentice take and what qualification will the apprentice get at the end?

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance

What is the expected career progression after this apprenticeship?

The role offers long term security and the opportunity to progress into a permanent position.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Team working, Windows 7/10 OS, MS Office 365 Administration, Active Directory Admin, (TCP/IP, DHCP, DNS, LAN, WLAN)


GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent Maths (Grade A*-C/9-4 or equivalent) Essential

About the employer

MoneyPlus is one of the UK’s largest, and most trusted, financial solution companies. If you share our passion for improving the lives of others through simple, affordable, jargon-free services, then you may have what it takes to join our team. We’re committed to giving our people everything they need to be comfortable, engaged, enriched, and successful. We take pride in providing our employees with excellent resources and benefits.




Delphian House

New Bailey Street


M3 5FS


Stephanie Mallinson

0113 3500 333

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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

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