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Customer Service Apprentice TOTLEY PHARMACY LTD

Are you wanting to start your career in Retail or Customer Services? If so, Totley Pharmacy based in Sheffield has a fantastic opportunity for an individual to join their team. As a Customer Services Apprentice you will work in the Retail outlet within the Pharmacy and deal with; cash/card payments and provide excellent customer service.

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Closing date: 28 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Mon-Fri 9am-6pm

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    05 May 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Reporting to the business owner, your daily duties will include:

Meeting and greeting customers
Providing excellent levels of customer service
Dealing with customer enquiries face to face or over the telephone
Taking cash/card payments
Replenishing stock
Sorting deliveries
Stock taking

What training will the apprentice take and what qualification will the apprentice get at the end?

Apprenticeship standard - Customer Service Practitioner L2 including end point assessment

What is the expected career progression after this apprenticeship?

Possibility of full time employment subject to successful completion of Apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Team working


GCSE or equivalent English (Grade 3/D or L1 Equivalent) Essential
GCSE or equivalent Maths (Grade 3/D or L1 Equivalent) Essential

Things to consider

The National Minimum Wage for Apprentices is £4.81 .This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the 1st year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the NMW appropriate to their age applies.

About the employer

Totley Pharmacy is a chemist and NHS community pharmacy on Baslow Road in Totley, Sheffield, S17 4DR focused on providing free prescription collection from Baslow Road Surgery, Totley Rise Medical Centre, Dore Surgery, Avenue Medical Practice, Greenhill Medical Centre and free prescription delivery to S17, S18, S11 and S8. We are also very close and accessible for patients living in North Derbyshire including, Baslow and Hathersage.






S17 4DR

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Training provider



Alice Mee

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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