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Customer Service Apprenticeship Devonshire House Dental Practice

The reception team is the first contact point for patients and visitors to our practice. At all times the Apprentice Patient Advisor should present a professional, friendly, and polite manner. As part of the dental reception team the Apprentice Patient Advisor role is to assist in the smooth and efficient running of the practice.

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Closing date: 04 Aug 2022

Apprenticeship summary

  • Annual wage

    £10,004.80 to £19,760.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Various shifts over a four week period Monday to Saturday

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    05 Aug 2022

  • Date posted

    19 May 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000040609

  • Positions

    1 available

What will the apprentice be doing?

• Always greet and care for all patients and visitors to the practice in a polite and courteous manner.
• Deal with all enquiries in a warm, polite and professional manner.
• Always be aware of patient confidentiality and data protection.
• Inform Dentist of patient’s arrival.
• Ensure medical history forms and consent forms are completed and signed by arriving patients.
• Booking appropriate appointments.
• Taking & receipting of all monies.
• Maintain and accurately file records and update information from patients.
• Ensure all notes and information are available to coincide with appointments and up to date medical history forms are completed and signed.
• Ensure patients receive all necessary paperwork and all forms are signed and dated correctly.
• Provide courtesy calls and send out appointments & reminders to patients.
• Proactively deal with all complaints in line with company policy.
• Be fully conversant with all emergency & evacuation procedures.
• Always promote a professional image of the company and be knowledgeable about the services the practice provides.

What training will the apprentice take and what qualification will the apprentice get at the end?

Full Customer service practitioner standard
Functional skills if needed
On the job training and 1 day every third  week at college

Achieving a Customer Sevice Standard Level 2

What is the expected career progression after this apprenticeship?

There is the ability to progress within the company for the right candidate


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent English (Grade Grade 3 / D or above) Essential
GCSE or equivalent Maths (Grade Grade 3 / D or above) Essential

Things to consider

The successful candidate will be joining a well-established award winning team, the role provides variation in a fast paced environment with guidance from 10 supportive colleagues.

About the employer

Dental Practice in Cambridge.

Employer

Devonshire House Dental Practice

Address

2 Queen Ediths Way

Cambridge

CB1 7PN

Contact

Debbie Watson

debbie.watson@dh-dental.co.uk

01223 245266

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Training

Training provider

CAMBRIDGE REGIONAL COLLEGE

Contact

Camilla

01223 418778

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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