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IT Support Apprentice (Paystream) Paystream

Estio Training have an exciting new opportunity for a 1st Line Support Apprentice with Paystream a Financial Services company based in Altrincham.

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Closing date: 05 Sep 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday. Shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    17 Months

  • Possible start date

    12 Sep 2022

  • Date posted

    28 Apr 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    3 available

What will the apprentice be doing?

  • Be the first port of call for support on Incidents, Service Requests and Major Incidents
  • Perform root cause analysis of repeat issues
  • Assist with new and ongoing IT projects
  • Manage own queue daily to ensure SLA’s are met
  • Manage the 1st Line support queue and escalate tickets to 2nd line where applicable
  • Build key relationships with key technical contacts at client sites and third parties
  • Escalation of hardware and software issues to the relevant parties
  • Escalation of Active Directory, Hardware, Backup and Windows Server issues to the relevant parties

What training will the apprentice take and what qualification will the apprentice get at the end?

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance

What is the expected career progression after this apprenticeship?

The role offers long term security and the opportunity to progress into a permanent position.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Windows Server (2012 upwards), Microsoft Office, Windows 10 clients, Cloud Security (mimecast), (Azure AD Desirable), Motivated, Time Managment


GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent Maths (Grade A*-C/9-4 or equivalent) Essential

About the employer

PayStream is a market leading business providing a range of payroll and accountancy services for recruitment agencies and contractors. Managed by a team of experienced accountancy and legal professionals, PayStream is supported by over 200 employees all with a passion for providing the very best service in the sector.




Mansion House

Manchester Road


WA14 4RW


Jody Moodie

0113 3500 333

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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

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