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Business Admin Apprentice - Customer Accounts Manager OROVIA LTD

The role will be to support and engage with colleagues in the organisation and interact with external customers. With a focus on adding value, the Customer Accounts Apprentice contributes to the efficiency of the organisation, providing support to customers and the team and resolving issues as requested.

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Closing date: 25 Aug 2022

Apprenticeship summary

  • Annual wage


    The National Minimum Wage rate for an apprentice, from April 2022, is £4.81 per hour. We will provide a salary above the NMW and review this on completion of a successful probation period of 6 months.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    • Your normal hours of work will be 40 hours per week on a full-time basis. • Shifts will be between 8am-6pm Mon- Fri. Holiday entitlement is 25 days per year and is based on complete months worked. Runs from the 1st of Jan to the 31st of Dec.

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    30 Aug 2022

  • Date posted

    09 Jun 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Raising clients’ business concerns and needs to the company’s management.

Preparing presenting business and account updates to company’s management and clients.

Organise co-ordinate user-groups and communicate this information on to those it is pertinent to.

Meeting existing clients at user groups and potential customers at annual conference events.

Contributing information to sales strategies by assessing current product results, assessing needs to be filled and analysing customer reactions.

What training will the apprentice take and what qualification will the apprentice get at the end?

Business Administrator Level 3 Apprenticeship Standard:

  • Organisation – Vision and values
    Stakeholders and stakeholder communication
    Laws and legislation within the business environment
    Business Policies
    Business fundamentals
    External business factors and analysis
    IT and IT systems
    Decision Making
    Problem solving
    Quality Working
    Planning and organization
    Project Management
    Performance management
    Data Protection and GDPR
    Optional – Payroll Modules / Compliance modules
    Employer training


What is the expected career progression after this apprenticeship?

·       Fast growing company who promotes from within.

·       Developing skills within other departments.

·       Training courses provided by the company.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Analytical skills, Initiative


GCSE or equivalent Maths and English (Grade 4/C or above) Essential
A Level or equivalent qualification (Grade 4/C or above) Essential

Things to consider

Full driving license not essential can Work on-site

About the employer

Orovia Education are a fast growing, innovative software company based in East Yorkshire, with a specific focus to deliver award winning solutions and support to over 4,500 educational academies within the education sector. We have been market leaders in payroll, HR and budget planning for over 15 years.







HU14 3HH

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Training provider



Nicki Bevan


Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

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