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CUSTOMER SUPPORT SPECIAILIST - PAYROLL APPRENTICE OROVIA LTD

Orovia need someone with excellent communication skills who can learn software systems easily to provide technical support to clients and assist in the setup of systems. The ability to introduce relevant essential information to new customers, providing quality service promptly developing and maintaining a vast knowledge of the products/service.

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Closing date: 20 Aug 2022

Apprenticeship summary

  • Annual wage

    £10,004.80

    The National Minimum Wage rate for an apprentice, from April 2022, is £4.81 per hour. We will provide a salary above the NMW and review this on completion of a successful probation period of 6 months.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    • Hours of work will be 40 hours per week on a full-time basis, shifts are between 8am-6pm. • Annual Holiday entitlement is 25 days per year, based on complete months worked. Our holiday year runs from the 1st of January to the 31st of December.

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    30 Aug 2022

  • Date posted

    29 Apr 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000040339

  • Positions

    1 available

What will the apprentice be doing?

Drive continuous improvement of products, service, and support strategies.
Create and implement Customer Services Plans and support strategies for assigned projects.
Identify and advocate for serviceability and support requirements throughout the product life cycle.
Help to drive business teams to implement supportability improvements
Help to manage product issues and identify root cause to determine appropriate solutions.
To provide ongoing support, identifying supportability requirements.

What training will the apprentice take and what qualification will the apprentice get at the end?

Payroll Administrator Level 3 Apprenticeship Standard:

A 100% tailored training and assessment program will be delivered to support you throughout your Apprenticeship, topics covered -

Business and Customer Awareness
Payroll Core
Pensions
Technical Payroll
Regulations and Compliance
Systems and Processes
Planning and Prioritization
Analysis skills
Using Systems and Processes
Producing Quality and Accurate Information and Reports
Team Working / Collaboration

 

What is the expected career progression after this apprenticeship?

·       Fast growing company who promotes from within.

·       Developing skills within other departments.

·       Training courses provided by the company.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Analytical skills, Logical, Team working, Initiative, Patience

Qualifications

GCSE or equivalent Maths and English (Grade 4/C or above) Essential
A Level or equivalent qualification (Grade 4/C or above) Essential

Things to consider

Full driving license preferred but not essential can work on-site

About the employer

Orovia Education are a fast growing, innovative software company based in East Yorkshire, with a specific focus to deliver award winning solutions and support to over 4,500 schools and academies within the education sector. We have been market leaders in payroll, HR and budget planning for over 15 years.

Employer

OROVIA LTD

Address

MELTON COURT

GIBSON LANE

MELTON

HU14 3HH

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Training

Training provider

MBKB LTD

Contact

Nicki Bevan

nicki@mbkbgroup.com

+447494596865

Apprenticeship standard

Payroll administrator

Level 3 (A level)


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