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Customer Service Administrator Apprentice JUNIPER TRADING LTD

Our client is a UK manufacturer of real and faux leather promotional goods to include notebooks, travel, and desk accessories. They specialise in branding these for business gifts and promotions. They are now looking for a customer service administrator to join their growing team.

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Closing date: 26 Aug 2022

Apprenticeship summary

  • Annual wage

    £9,379.50

    Pay up to £13,000 per annum depending on experience

  • Working week

    Monday – Friday 8:30 – 17:30 but very flexible on these timings

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    30 Aug 2022

  • Date posted

    27 Apr 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000040063

  • Positions

    1 available

What will the apprentice be doing?

- Receiving and entering orders

- Checking and updating their livestock sheet, to ensure a correct lead time is given

-  QC of goods in for client orders

- QC of orders prior to dispatch & Customer Updates

- Dispatch of orders & Samples 

- Sending of POD’s to clients.

- Invoicing

-  Answering calls from their customers

-  Assisting the sales team

- Assisting the artwork team with visuals

- Liaising with their customers, suppliers and couriers 

- Communicate with their customers daily 

 

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Level 2 or 3

4 weekly one to one sessions

12 weekly monitory visits

Online Resources / VEL

Tutor Access

What is the expected career progression after this apprenticeship?

Permenant opportunity for employment after completion of apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Administrative skills

Qualifications

GCSE or equivalent English (Grade C/4) Desired
GCSE or equivalent Maths (Grade C/4) Desired

About the employer

Our client is a UK manufacturer of real and faux leather promotional goods to include notebooks, travel, and desk accessories. They specialise in branding these for business gifts and promotions. They work with some of the most well-known brands in the world.

Employer

JUNIPER TRADING LTD

Address

MAYFAIR HOUSE UNIT 1

DENINGTON ROAD

DEN IND EST

NN8 2QH

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Training

Training provider

STARTING OFF LIMITED

Contact

Charlotte Berridge

charlotte.berridge@startingoff.co.uk

01604386705

Apprenticeship standard

Customer service specialist

Level 3 (A level)

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