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IT Support Apprentice (Daly Telecom) Daly Telecom Ltd

Estio Training have an exciting new opportunity for an Apprentice IT Support Engineer with Daly Telecom Ltd, Business Communications & IT Solutions based in Loughborough.

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Closing date: 05 Sep 2022

Apprenticeship summary

  • Annual wage


    Salary - £12,500 - £14,000. Depending on experience

  • Working week

    Monday to Friday. Shifts to be confirmed.

    Total hours per week: 40.0

  • Expected duration

    17 Months

  • Possible start date

    12 Sep 2022

  • Date posted

    20 Apr 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Your role as our Apprentice IT Support Engineer will be to help maintain customers’ data networks & devices, be that based at our office or out in the field visiting clients.

 Your duties and responsibilities in this role will consist of:

  • Working between the office base and customer sites across the UK
  • Taking support calls, logging and resolving faults with remote software management or site visits if required
  • Supporting our onsite engineers with Voice and Data installations throughout a range of sites, from retail units to commercial office spaces
  • Assisting with the maintenance of Voice and Data networks and communication systems
  • Undertake training and industry related courses that benefit the job role (when applicable)

What training will the apprentice take and what qualification will the apprentice get at the end?

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
Prioritise systems support tasks and monitor and maintaining system performance
Maintain regulatory, legal and professional standards.
Support the information systems needs for your business.
For a full list of programme modules visit:

What is the expected career progression after this apprenticeship?

The role offers long term security and the opportunity to progress into a permanent position.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Number skills, Keen attitude to learn


GCSE or equivalent English (Grade 4,5) Essential
GCSE or equivalent Maths (Grade 4,5) Essential

About the employer

We specialise in Business Communications and IT Solutions - Dalycom have helped businesses of all sizes and sectors become more agile, productive and customer focused using our expertise and forward thinking nature.


Daly Telecom Ltd


The Point

Granite Way, Mountsorrel


LE12 7TZ


Jody Moodie

0113 3500 333

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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

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