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IT Support Technician Apprentice (Excel Telecom) Excel Telecom

Estio Training have an exciting new opportunity for an apprentice technician with Excel Telecom, a telecoms company based in Tadcaster.

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Closing date: 15 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday. Hours to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    17 Months

  • Possible start date

    22 Aug 2022

  • Date posted

    19 Apr 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Answering calls and logging support tickets
  • Handling support tickets from receipt to resolution across our product portfolio.
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
  • Monitoring and maintaining Telephone systems and networks
  • Setting up call routing for VoIP along with any new users accounts and profiles.
  • Prioritising and managing several open cases / installations at one time.
  • Establishing good working relationships with customers, clients and other professionals.

What training will the apprentice take and what qualification will the apprentice get at the end?

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
Prioritise systems support tasks and monitor and maintaining system performance
Maintain regulatory, legal and professional standards.
Support the information systems needs for your business.
For a full list of programme modules visit:

What is the expected career progression after this apprenticeship?

The role offers long term security and the opportunity to progress into a permanent position.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills


GCSE or equivalent English (Grade 4,5) Desired
GCSE or equivalent Maths (Grade 4,5) Desired

About the employer

Excel have been providing a comprehensive range of competitively priced and high quality telecommunication services since 1995, specifically for the UK business sector. As a company they offer quality and efficiency in the delivery of all our services as well as excellent customer service.


Excel Telecom


12-14 Westgate


LS24 9AB


Tom Crossland

0113 3500 333

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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

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