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Apprentice Sales Advisor JUST INSURANCE AGENTS LTD

Acts as a liaison between customer and insurer, expertly selling Just Travel Product(s) to meet their demands and needs. Provides first class service by answering any questions the customer might have about our General Insurance and related products.

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Closing date: 30 Aug 2022

Apprenticeship summary

  • Annual wage

    £9,750.00

  • Working week

    9.00am - 5.00pm Monday to Friday. Additional evening and weekend working may be required in the future.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    04 Sep 2022

  • Date posted

    14 Apr 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000037841

  • Positions

    3 available

What will the apprentice be doing?

Reporting to the Call Centre Manager:

  • Ensuring all calls are dealt with in line with Service Level Agreements
  • Providing quality customer service, including interacting with customers, answering insurance enquiries and effectively identifying customer complaints
  • Understand how to make insurance products appeal to consumers based on the environment and current trends
  • Participate in team meetings to ensure adherence to best practices and continuing expectations

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer service practitioner
Level 2 (GCSE)

What is the expected career progression after this apprenticeship?

Progression with the employer


Requirements and prospects

Desired skills and personal qualities

Communication skills, Team player, Strong interpersonal skills, Strong communication skills, Time management skills, Results orientated

Qualifications

GCSE or equivalent Maths and English (Grade C/4 or the equivalent) Essential

Things to consider

We offer a total of £1000 Apprentice bonus which was payable in quarterly amounts over the period of the apprenticeship subject to satisfactory performance. 20 days holiday plus bank holidays PLUS an additional day off during the week of your birthday Staff pension Long service awards (e.g., increases in holiday allowance)

About the employer

Operating from our Call Centre in Sunderland city centre, we are a leading provider of specialist travel insurance for people of all ages, including those with pre-existing medical conditions. We also work in partnership with travel agents, tour operators’ charities and health organisations offering travel insurance solutions for their customers.

Employer

JUST INSURANCE AGENTS LTD

Address

VICTORIA HOUSE

TOWARD ROAD

SUNDERLAND

SR1 2QF

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Training

Training provider

BABINGTON BUSINESS COLLEGE LIMITED

Contact

Jamie Dobson

jamie.dobson@babington.co.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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