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Apprentice Orthodontic Receptionist Helix House Orthodontics

We are looking for someone who is not afraid to chat…. Chatting to our clients helps to keep them comfortable and at ease. Our receptionists perform a vital part of our service and we’d like to welcome a new addition to our team.

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Closing date: 31 Jan 2023

Apprenticeship summary

  • Annual wage


    The apprentice will have a 3, 6 and 9 month review where performance and pay will be reviewed. The practice also participates in a bonus scheme for the number of new patients welcomed. The apprentice will be included in this bonus potential.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    37 hours on a rota with the other receptionists within the hours of: Monday 07:45 – 19:00, Tuesday 07:45 – 18:00, Wednesday 07:45 – 19:00, Thursday 07:45 – 18:00 and Friday 07:45 – 13:45

    Total hours per week: 37

  • Expected duration

    12 Months

  • Possible start date

    06 Feb 2023

  • Date posted

    12 Apr 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Meeting and greeting patients.

Chatting to patients whilst they register/wait.

Offering refreshments (when appropriate).

Booking patients in and out on the electronic system.

Answering the telephone.

Sending emails and letters.

General admin related to the reception desk.

Taking payments.

Using an online booking system and various other software to complete duties.

General housekeeping to ensure reception always looks tidy and welcoming.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner apprenticeship standard, including Functional Skills if required.

You will work with expert assessors to develop new knowledge, skills and behaviours within the profession. You will experience a blended learning model. You will gather learning evidence, journals and off-the-job records using your e-portfolio.

At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.

What is the expected career progression after this apprenticeship?

Upon conclusion of this apprenticeship, it is hoped that you will remain part of the team permanently. We are committed to helping people to reach their potential and providing career development opportunities along the way to support this. This might mean using higher level programmes to help you to develop or using other training methods to help you to reach your goals.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Non judgemental, Patience, Friendly manner


GCSE or equivalent English (Grade 3) Essential
GCSE or equivalent Maths (Grade 3) Essential

About the employer

You may be wondering what makes us tick here at Helix House Orthodontics. It’s all about the core values we work to and ensuring we deliver them to each and every one of our patients during treatment. We are Nottinghamshire’s No.1 Invisalign provider, treating more cases than any other provider in Nottinghamshire.


Helix House Orthodontics


214 Musters Road

West Bridgford



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Training provider




01623 900467

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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