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Reception/Admin Apprentice KEW LAW LLP

Based in Chelmsford, a fantastic opportunity has become available to join the Kew Law team working towards a Customer Service Practitioner Level 2 Apprenticeship.

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Closing date: 30 Sep 2022

Apprenticeship summary

  • Annual wage

    £9,379.50

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday; 09:00 – 17:30.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    01 Oct 2022

  • Date posted

    08 Apr 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000036849

  • Positions

    1 available

What will the apprentice be doing?

The Position will include tasks such as:

  • The successful candidate will need to be confident speaking to clients via telephone and face to face
  • Have a good understanding of Microsoft Office Suite including, word, excel and outlook
  • Generates and processes new lead enquiries as necessary via telephone and face to face
  • Answers telephone calls and follows up customer enquiries
  • Updates all contact information for client via Word Processing and creating files
  • Arranges appointments with clients and the team
  • Taking Messages and providing updates to clients and agents
  • Dealing with general administration work

What training will the apprentice take and what qualification will the apprentice get at the end?

  • TheLightBulb will deliver the Level 2 Customer Service Practitioner Standard
  • You will need to attend 4 workshops remotely via Zoom
  • You will complete Functional Skills in maths and English if required
  • To include 20% off the job training
  • In-house training will be given to support specifics of the role

What is the expected career progression after this apprenticeship?

Permanent position for the right candidate upon completion of their apprenticeship.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Administrative skills

Qualifications

GCSE or equivalent English (Grade 9-4) Desired
GCSE or equivalent Maths (Grade 9-4) Desired

Things to consider

Check vacancy location, ensure you can get to the workplace.

About the employer

At Kew Law we believe the most valuable resource a firm can have is not its IT, client base or contacts but the people within the firm. The people reflect a company’s ethics and principles and the people at Kew Law are hardworking and willing to go the extra mile for a client. As a result we offer a wide range of services which are professional, responsive and competitively priced.

Employer

KEW LAW LLP

Address

88 Duke Street

Chelmsford

CM1 1JP

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Training

Training provider

THELIGHTBULB LTD

Contact

Andrea Gregory

andrea@thelightbulb.net

07764969337

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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