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Service Desk Engineer Apprentice OPEN NETWORK SERVICES LTD

You will be working within a small team dedicated to support on a variety of operating systems and hardware. This role will involve taking and logging of call’s on to the helpdesk, via telephone or email, so a good telephone manner and written English is crucial.

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Closing date: 01 Oct 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    8.30am to 5.30pm

    Total hours per week: 40

  • Expected duration

    13 Months

  • Possible start date

    02 Oct 2022

  • Date posted

    12 Apr 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Taking and logging of calls
  • Support all customers' services in a professional manner
  • Self-audit all work and ensure it meets all applicable technical and operational quality standards
  • Work efficiently and tidily, maintain a clean environment and at all times be polite to the customer
  • Respond effectively and appropriately to all customer requests and enquiries
  • High standard of English is needed as notes on calls are critical to our customers
  • Complete work to agreed time scales

What training will the apprentice take and what qualification will the apprentice get at the end?

The Information Communication Technician apprenticeship delivers efficient operation and control of the IT and/or Telecommunications infrastructure (comprising physical or virtual hardware, software, network services and data storage) either on-premises or to end-users provisioned as cloud services. The big picture is to help deliver and support businesses with their information and communication needs.

What is the expected career progression after this apprenticeship?

This is an apprenticeship position with the opportunity of progression if you prove to be a valuable member of the team

Requirements and prospects

Desired skills and personal qualities

Communication skills, Initiative, Proactive, Confidence, Self-Motivation


GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

About the employer

A major UK based company looking for a 1st Line Helpdesk Engineer apprentice. The successful candidate will be working on desktop/server support as well as other projects. This role will mainly involve working on our helpdesk supporting their remote customers.




Redwall Close



S25 3QA

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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

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