Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Parts & Aftersales Advisor Apprenticeship (Customer Service Level 2) VERTU MOTORS PLC

This is an unmissable opportunity to join the Apprenticeship Program as a Customer Service Apprentice.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Aug 2022

Apprenticeship summary

  • Annual wage

    £10,004.80

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    TBC with employer

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    01 Sep 2022

  • Date posted

    07 Apr 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000036546

  • Positions

    1 available

What will the apprentice be doing?

This vacancy is for a 12 month Apprenticeship that will result in the successful candidate gaining a level 2 Customer Service qualification.


There are many career routes available during and upon on successful completion of the Customer Service Apprenticeship. This is a generic qualification which covers all aspects of customer service within the motor industry.


As a Customer Service Apprentice, you could be involved in a variety of tasks including:

Answering the telephone
Assisting the sales teams where required
Dealing with Technicians, other companies and the general public
General maintenance of the service & parts desk
Giving information to customers where required
Greeting customers

What training will the apprentice take and what qualification will the apprentice get at the end?

This is a Customer Service Apprenticeship.

You will be assigned a workplace mentor for support in dealership.

As a result you will gain the following qualification:

Level 2 Certificate in Customer Service

What is the expected career progression after this apprenticeship?

Permanent role after the apprenticeship 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent Maths & English (Grade 3) Essential

About the employer

As part of one of the largest automotive retailer groups in the UK we can offer both new and used cars, vans and motorbikes nationwide. But the Vertu Motors experience doesn't end with handing over the keys - our network of well-equipped service centres can offer everything you need to keep moving, right up until it's time to choose your next vehicle. Servicing, MOTs, vehicle repair, parts and more - all delivered by manufacturer accredited technicians.

Employer

VERTU MOTORS PLC

Address

14A Marsh Barton Road

Marsh Barton Trading Estate

Exeter

EX2 8NT

You must have JavaScript enabled to view a map of the location

Training

Training provider

BOSCH AUTOMOTIVE SERVICE SOLUTIONS LTD

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Aug 2022