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Billing Administrator and Customer Apprentice GLOBAL 4 COMMUNICATIONS LTD

Global 4 are seeking to employ hard-working and driven individuals wishing to develop a career in accounts and billing. This is a fantastic opportunity for someone to start their career at a professional and exciting company! Appy now!

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Closing date: 05 Jan 2023

Apprenticeship summary

  • Annual wage

    £10,004.80 to £19,760.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday to Friday 8.30am - 5.30pm plus minimum of one Saturday a month on a rota basis, between the hours of 9:00am – 1:00pm

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    06 Jan 2023

  • Date posted

    01 Apr 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Duties will include:

  • Maintaining customers’ monthly accounts, both residential and business
  • Calculating credits and refunds
  • Dealing with customers queries by telephone, web calls and email.
  • Tracking all queries and ensuring that they are accurately recorded against the customers’ account.
  • Manage and maintain accurate pricing throughout systems.
  • Liaising with external suppliers
  • Working with strict deadlines to ensure a smooth and accurate bill run. 
  • Carry out daily reporting tasks

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Customer Service Specialist, which includes:

  • Functional Skills Level 2 in maths and English if required 
  • Excellent Work Experience 
  • End-Point Assessment (EPA)
  • Remote online Exams
  • You will be assigned a personal tutor to help guide you through your apprenticeship and your training will be 100% completed in the workplace
  • Business Administrator Apprenticeship Certificate from the Institute for Apprenticeships and Technical Education (IfATE).

What is the expected career progression after this apprenticeship?

A standard 6 month probation period will run throughout your apprenticeship period.

The business is continuing to expand, bringing apprentices on is part of our future growth plans. After completion of an apprenticeship the apprentice will be subject to be offered an available position within the company.

Post-apprenticeship there is continual development available. During your apprenticeship we would encourage you to focus on your personal development within this process.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative


GCSE or equivalent English (Grade A*-C or 9-4) Essential
GCSE or equivalent Maths (Grade A*-C or 9-4) Essential

About the employer

Global 4 deliver a range of services to business clients across the whole of the UK, from cloud telephone systems, data connectivity and mobiles through to gas & electricity. As a forward-thinking business utilising the latest technology, Global 4 support a wide range of clients employing between one employee and thousands! Our class-leading service is unparalleled, and our proposition enables us to welcome hundreds of new customers every year whilst retention is at an all-time high






RH13 5AD

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Training provider



Lilly Spake

02380 004 210

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Before you apply

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