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IT Technical Support Apprentice Rolls-Royce Solutions UK Ltd

Do you have a keen interest and a real passion for Technology? Want to join a forward-thinking, innovative company? Come and join us as an IT Technical Support Apprentice and we will help craft your career within IT to help you reach your potential. You will provide support to people at RRS UK head office in East Grinstead and all over the UK.

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Closing date: 01 Sep 2022

Apprenticeship summary

  • Annual wage

    £12,600.00

  • Working week

    Monday - Friday 9.00am - 5.00pm Total hours per week: 35.00

    Total hours per week: 35

  • Expected duration

    18 Months

  • Possible start date

    02 Sep 2022

  • Date posted

    25 Mar 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000034568

  • Positions

    1 available

What will the apprentice be doing?

* Assisting staff with any IT related incident when called upon by either email, phone call or face to face.
* Diagnosing and resolving software and hardware incidents, including operating systems across a range
of software applications
* Accurately log requests and support tickets providing a detailed resolution.
* Escalate problems to our managed service providers.
* Perform effective housekeeping throughout the HQ.
* Installing and configuring new IT equipment.
* Accurately recording and updating documentation
* When required, come onsite out of hours to perform routine maintenance, installation of IT equipment
etc.

What training will the apprentice take and what qualification will the apprentice get at the end?

City and Guilds 9602 - Information Communication Technician, specialising as a support technician.
More details can be found here:
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communicationstechnician-
v1-0

What is the expected career progression after this apprenticeship?

NA


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills

Qualifications

GCSE or equivalent 5 GCSE subjects Maths & English Language (Grade A-C/9-4 in Maths & English) Desired

About the employer

Rolls-Royce Solutions UK Ltd provides world-class power solutions and complete life-cycle support under the product and solution brand mtu. We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. Rolls – Royce Power Systems is headquartered in Friedrichshafen and Rolls-Royce Solutions UK Ltd is based in East Grinstead and currently operating a hybrid model of flexible working.

Employer

Rolls-Royce Solutions UK Ltd

Address

Unit 29

Birches Industrial Estate

East Grinstead

RH19 1XZ

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Training

Training provider

EAST SURREY COLLEGE

Apprenticeship standard

Information communications technician

Level 3 (A level)


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