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Apprentice 1st Line Support IT Technician NYCOM

Looking for an Apprentice to join our fabulous and dynamic team assisting in a wide range of 1st line technical support issues, providing customers with hardware and software problems via the telephone, email, remote access and in person.

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Closing date: 31 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday 08:30-17:30

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    01 Sep 2022

  • Date posted

    19 Jan 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Day to day duties typically involve:

  • Providing technical services to customers
  • Diagnosing/solving hardware/software and technical faults 
  • To build/install/configure/upgrade new and existing IT hardware/software
  • Provide remote support either via phone or VPN
  • To undertake back up client system monitoring
  • Tending the service desk liaising with walk-in customers, deliveries/suppliers and booking in work for the workshop 
  • Responsible for ordering/checking stock and deliveries in/out


What training will the apprentice take and what qualification will the apprentice get at the end?

During your Apprenticeship you will paired up with your Mentor who will teach you all things IT with a hands on approach.  The qualification you will be training for is the Information Communications Technician Level 3.  All modules are either trainer-led remote training sessions or self-paced distance learning via VLE or by way of a weekly day release to a designated training provider.

What is the expected career progression after this apprenticeship?

Upon successful completion and results of your Apprenticeship, you will be given the opportunity to kick-start your IT career as a 1st Line Support Technician with NYCOM and be part of our friendly team with fantastic company benefits.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Initiative, Knowledge of Microsoft, A positive attitude, An appetite to learn, Approachable and friendly


GCSE or equivalent English (Grade 4 or higher) Essential
GCSE or equivalent Maths (Grade 4 or higher) Essential
GCSE or equivalent three remaining subjects (entry level for Course) (Grade 4 or higher) Essential

Things to consider

From time to time the role may involve cable and CCTV installation. In these circumstances, the need for ladders may be required and will suit those with a head for heights.

About the employer

NYCOM has grown over the years to be York's largest Computer Support and Service Centre and from this ideal central location, we have been successfully supplying computer IT services to all sizes of businesses and homes throughout York and its surrounding areas since 1993. We help our clients to plan, install, maintain and develop their IT infrastructure. In simple terms, if it’s a computer or peripheral we can supply and support it.







YO30 4RB


Jane Hudson


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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

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