Helpdesk Apprentice Boxx Communications

Excellent opportunity working for an established company based in central Milton Keynes. First line of contact for customers who have technical issues with their services, provisioning orders with a number of different suppliers & updating system with relevant information

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Closing date: 28 Sep 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday-Friday 8:30am- 5:00pm

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    01 Oct 2017

  • Date posted

    24 Mar 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

Helpdesk apprentice, working within our tech team, Daily duties will be

  • Handling first line calls for customers who have issues with their services,
  • Being able to identify the problem, and then talking the customer through what action they need to take. 
  • Provisioning orders through to completion ensuring the customers are informed at each stage and assisting with any technical issues that may arise. 
  • Deal with suppliers on any charge query related issues from the accounts department. 
  • Updating day to day spreadsheet accurately and in a timely manner 


Requirements and prospects

Desired skills

  • Computer literate
  • Customer service skills
  • Ability to think quick

Personal qualities


  • Friendly
  • Outgoing
  • Confident
  • Good communicator

Qualifications required

Ideally a minimum 4 GCSE’s C and above Including Maths, English and ICT (or equivalents)


Future prospects

Full-time job at the end with possibility of completing level 4 for right candidate.

Things to consider

From 1st October 2016 The National Minimum Wage (NMW) rate for apprentices is £3.40 per hour. From April 2017 this rises to £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.It is highly important that you do not contact the Employers directly – any attempt of this may invalidate candidate’s application. Should you have any queries regarding your Application or the job itself, please contact your 3aaa Training Academy.

About the employer

As an independently owned company, we can guarantee you the most competitive rates on all your business services. Our customers reap the rewards of our negotiations with suppliers covering fixed telephone lines & calls, broadband & fibre, mobile and VoIP through to energy and card processing, getting the best deals and the highest quality of service each and every time. The management team here at boxx leverage their extensive industry experience to stay one step ahead of many larger competitors, whilst remaining totally independent. We are clear about what we offer in the 'large print' of our services, as we like to be transparent and keep things simple! Whether you're a small business, moving office, just starting out, or a multi site operation, we have the business services and the associated 24/7 UK based support network to save you time and money – guaranteed. Let us take care of the basics so that you can focus on the most important thing – running your business! Because we are totally independent we are not 'tied in’ to using specific service providers. This means we can negotiate prices with multiple suppliers, thus ensuring we always get the best deal. We like to pass these savings onto our customers, so you can be sure you are getting the best deal too. It’s as simple as that


Boxx Communications


499 Silbury Boulevard

Milton Keynes


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Training provider

Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Milton Keynes for up to 12 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals. The qualifications consist of:

  • Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
  • L3 Diploma in ICT Professional Competence
  • L3 Extended Diploma in ICT Systems and Principles
  • Level 2 Functional Skills English, Maths, ICT (if applicable)

Apprenticeship framework

IT, Software, Web & Telecoms Professionals

Training provider


Applications for this apprenticeship are being processed by Aspire Achieve Advance Ltd


Before you apply

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Closing date: 28 Sep 2017