Apprentice Software Support Technician Meritech Ltd

Apprentice Software Support Technician will work in the Education Services Department and will include working closely with our school customers to configure and support our software solutions.

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Closing date: 04 Oct 2017

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Thursday 9.00am - 5.30pm, Friday 9.00am - 5.00pm

    Total hours per week: 37.00

  • Apprenticeship duration

    18 months

  • Possible start date

    11 Oct 2017

  • Date posted

    30 Mar 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

Job Role 

  • Contacting schools on a daily basis to facilitate the initial and ongoing support of a secure data transfer.
  • Working alongside our CPOMS implementation team to configure new build systems for schools in a timely manner.
  • 1st line software support for our schools.
  • Incident management and logging support calls for our schools.
  • Potential further down track to progress into a software development role (if desired).

Requirements and prospects

Desired skills

  • Experience of customer focused work in either a face-to-face or telephony environment.
  • Effective team player.
  • Excellent communication skills (written and verbal).
  • Aptitude to learn new technologies quickly.
  • Will pay attention to quality and attention to detail.
  • Working knowledge of Microsoft Office (including Outlook, Excel, Word).
  • Confidentiality.

Personal qualities

  • A keen interest in software development would be desireable. 
  • Be enthusiastic and willing to learn.
  • Be well presented at all times.
  • Be reliable and trustworthy.
  • Self- motivated.
  • Confident.

Qualifications required

  • Minimum of 5 GCSE's A-C Grade (or equivalent qualifications) inluding English and Maths.
  • At least a Level 2 in ICT (BTEC, GCSE or equivalent) is essential.

Future prospects

Meritec Ltd is growing fast and there will be excellent progression opportunities for the right apprentice to grow and develop with the business.

Things to consider

Applicants need to look into transport links to work and college locations before applying to ensure they are a reasonable travelling distance.

About the employer

Meritec Ltd was established in 1996 and has grown progressively since then to become a well-established and financially sound company with an extremely high reputation for the delivery of quality software and services; this is supported by strong client references in the public and private sectors. We are a caring and flexible employer and enjoy a low level of staff turnover.
We require a quality candidate who can fit well into our growing Development Team and who wish to be part of this exciting venture. This will require a strong and committed work ethic and a good team player with strong interpersonal skills.


Meritech Ltd


Acorn Business Park

Keighley Road


BD23 2UE

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Training provider

  • This is an Advanced Apprenticeship and will include an OCR Level 3 Diploma in ICT Professional Competence plus an OCR Level 3 Certificate in ICT Systems and Principles for IT Professionals.
  • PLTS and some learners may be required to achieve Functional Skills in Maths, English and IT at level 2.


Apprenticeship framework

IT, Software, Web & Telecoms Professionals

Training provider


Applications for this apprenticeship are being processed by Craven College


Sarah Haworth 01756 693681

Other information

From 1st October 2016 The National Minimum Wage (NMW) rate for apprentices is £3.40 per hour. From April 2017 this rises to £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

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Closing date: 04 Oct 2017