Apprentice Planning Assistant Momentum Services Ltd

This is an opportunity that will allow the successful candidate to be trained on basic front desk tasks (Allocation of crew, check in and checkout, updating of the crew list, and monitoring train delays). You will work for Momentum, in London, undertaking a Level 2 Business Administration qualification.

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Closing date: 18 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    35hrs per week, 5 days, 7 hours per day

    Total hours per week: 35.00

  • Apprenticeship duration

    16 months

  • Possible start date

    30 Oct 2017

  • Date posted

    14 Mar 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

The key tasks will include:

·         Front desk shift work

·         Crew allocation to trains and optimisation of working positions

·         Update of computer systems

·         Dispatch of crews

·         Control of on board equipment’s

·         Accurate reporting of crew positions

·         Accurate and consistent reporting of attendance issues.Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.

Requirements and prospects

Desired skills

The skills that are essential for the role include:

  • Computer literacy and ability to work efficiently with numbers.
  • Ability to solve daily tasks with minimum supervision
  • Ability to work well in a team or on own initiative.
  • Can communicate with people at all levels.
  • It is desired that applicants wishing to apply speak fluent English and French/Dutch. 

Personal qualities

The personal qualities that are essential for the role:

  • Ability to maintain self-control, patience and determination in a highly pressurised environment and unexpected situations.
  • Flexibility to work under changing shifts (to be able to cover holidays and absence at short notice).
  • Provide excellent customer service to our internal customer in a fair and ethical manner.
  • Logical approach to challenges
  • Extremely organised and respectful of deadlines
  • Take ownership of actions and situations
  • Adhere to new procedures
  • Keep confidential information.
  • Fluency in English, French.

Qualifications required

There are no essential qualifications for the role but Maths and English GCSEs at grades C or above, or equivalent are desired.

Before being signed up as an apprentice you will undergo mandatory Maths, English and ICT assessments. 

Future prospects

If successful the role could be made permanent and you may become a Crewing Assistant.

Things to consider

From 1st October 2016 The National Minimum Wage (NMW) rate for apprentices is £3.40 per hour. From April 2017 this rises to £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

About the employer

We are solely dedicated to Eurostar and very proud to improve their customers' experience day after day. We are welcoming Business Premier Travellers in our Lounges and taking care of our Passengers on Board. Momentum Services provides: A unique travel experience for our Business Premier Passengers. Customer Service is in our heart and soul. We strive for excellence throughout the company. Providing professional service is our aim, leaving the passenger with an amazing experience, a moment that they will remember. Delight our customers by exceeding their expectations. Promote the growth of our company and to improve our performance continuously. Consistently meet our client’s requirement in terms of agreed levels of service and product. Encourage, empower and develop employees to contribute their experience and imagination to deliver the best possible service to the customer. Actively seek to implement environmentally friendly, energy efficient and non-polluting techniques and/or methods with particular attention to: our suppliers, packaging & product choice, waste management and environmental awareness.


Momentum Services Ltd


Times House

5 Bravingtons Walk


N1 9AW

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Training provider

  • City and Guilds Level 2 Diploma in Business and Administration
  • Functional Skills Level 1 in Maths, English, and ICT (exempt if already have GCSE equivalent C+ grade)
  • Personal Learning and Thinking Skills (PLTS)

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Sussex Downs College


Katie Parris 030 300 39871

Before you apply

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Closing date: 18 Oct 2017