Apprentice IT Support Technician - 0740

Radio Links Communications Ltd

This is a fantastic opportunity for an ambitious individual to join an exciting and vibrant company. Apply now and don't delay!

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Closing date: 14 Jun 2017

Apprenticeship summary

Weekly wage


Working week

Monday - Friday 9am - 5pm

Total hours per week: 35.00

Apprenticeship duration

14 months

Possible start date

19 Jun 2017

Date posted

14 Mar 2017

Apprenticeship level

Advanced Level Apprenticeship

Reference number


Responsibilities of the Apprentice IT Support Technician:

  • Basic problems like the user not being able to log in, monitor not coming on etc.
  • Basic problems like users not being able to print, replacing printer cartridges etc.
  • Ensure all servers run smoothly for daily access
  • Ensure remote VPN and email access is working
  • Be a contact for Bright Visions who have server support covering all servers (except RL94). Should problems occur with the backups or servers they will contact us to propose a fix
  • Setting up a brand new install of Windows and setting up the user and all programs to work on the network
  • Support users with software use
  • Help users if they need to know how to use software e.g show a user how to setup an Excel spreadsheet with formulas
  • Support with In house Order Processing Package
  • Help users, manage queries and provide assistance as required
  • Assist in the maintenance of the website. Working with Senior Management to update Web content
  • Ensure email is working, accessible from both internal and external. Add / remove users as necessary and amend group email membership
  • Work with Management to help project professional image across Social media applications such as twitter. Regular content updates required

Requirements and prospects

Desired skills

  • Excellent I.T knowledge
  • The ability to multitask
  • Excellent knowledge of Microsoft packages
  • Able to communicate efficiently
  • Knowledge of servers/multiple user interfaces
  • Knowledge of social media and multimedia

Personal qualities

  • Enthusiastic and professional attitude
  • Commitment to learning new skills
  • Critical thinking skills
  • Motivated
  • Willing to learn

Qualifications required

Someone with ideally 5 GCSE grades (C and above) or equivalent, including Mathematics and English.

Future prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programmes offer on-going development tracks.

Things to consider

From 1st October 2016 The National Minimum Wage (NMW) rate for apprentices is £3.40 per hour. From April 2017 this rises to £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

About the employer

Radio Links Communications Ltd have been in business for over 40 years and is one of the leading two-way radio providers within the radio communications industry. We are authorised dealers for all major manufacturers and were the first independent radio company in the UK. Radio Links Communications Ltd has a wealth of experience in two-way radio and are able to supply and install complex digital radio communication systems for our clients, without the need for sub-contractors.


Radio Links Communications Ltd

Training provider

Apprenticeships and Vendor qualifications gained:

Start with a 12-14 month IT apprenticeship, which consists of training in small groups and work based assessment covering:

  • Operating systems
  • Server administration
  • Customer support
  • Networking and Security

You will gain City & Guilds Level 3 qualifications in IT Systems & Principles and IT Professional Competence, as well as Microsoft Technology Associate (MTA) qualifications.

This fantastic opportunity can potentially lead to you earning £30k in the IT sector.

Apprenticeship framework

IT, Software, Web & Telecoms Professionals

Training provider


Applications for this apprenticeship are being processed by QA Limited



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Closing date: 14 Jun 2017