Customer Service/ Reception Apprenticeship Harbron Recruit Limited

This is an ideal opportunity for a person who would like to become a Customer Service Apprentice for a Construction Recruitment firm in the South West. You will be able to develop and learn many new skills throughout your apprenticeship.

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Closing date: 10 Sep 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday- Friday

    Total hours per week: 40.00

  • Apprenticeship duration

    15 months

  • Possible start date

    17 Sep 2017

  • Date posted

    06 Mar 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

This is a wonderful opportunity to learn all aspects of an administrative role.You will be fully supported throughout your Apprenticeship.

As an apprentice your duties will include:

  • Meeting and greeting clients in a professional manner
  • Booking meetings in various locations
  • Keeping the reception area tidy
  • Answering and forwarding phone calls
  • Sorting and distributing post
  • Prepare letters and documents
  • Deal with general queries/enquiries from the public and customers
  • Filing
  • Photocopying
  • Input data on to Harbron data base
  • Inputting date onto Excel and Word
  • Order and monitor the levels of stationery for the organisation on a monthly

You will be fully supported throughout your Apprenticeship.

Requirements and prospects

Desired skills

  • Excellent written communication skills
  • Fantastic customer service skills (oral)   
  • Being able to work as part of a team
  • Self motivated
  • An interest in sales

Personal qualities

  • Being willing to learn
  • Professional
  • Enthusiastic and motivated
  • Positive attitude
  • Work well under pressure
  • Flexible
  • Career minded 
  • Good organisation skills

Qualifications required

Due to the nature of the role a good level of Maths and English is vital.  A good level of ICT would be desirable.

Future prospects

After completing your Apprenticeship you may have the chance to progress onto an Advanced Apprenticeship in Customer Service or Business Administration. There may be the chance of full time employment for the right learner.

Things to consider

Please make sure that you are able to travel to work each day.

About the employer

Harbron Recruit originally stemmed from a construction company that boasts 25 years of successfully working with the majority of major contractors across the South West. Recognising the demand for quality construction personnel with the necessary skills and qualifications to carry out jobs quickly and safely gave birth to Harbron Recruit as a major supplier of construction trades to companies requiring temporary, permanent and contract workers on a range of assignments. Now, as a well-established Recruitment Agency having traded successfully for 10 years within the specialist sector of construction it has enabled us to create long standing client relationships built on a foundation of trust, honesty and integrity.


Harbron Recruit Limited


9 Quay Road

Newton Abbot

TQ12 2BU

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Training provider

  • Level 2 Diploma in Customer Service
  • Employment Rights and Responsiblities
  • Personal Learning and Thinking Skills
  • English and Mathematics Functional Skills Level 1 or 2 (if required)

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by P G L Construction Training


Alberto Pitocco

Before you apply

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Closing date: 10 Sep 2017