IT Apprentice Technician One Tek Business Solutions Ltd

This exciting apprenticeship role would suit someone looking to start or continue building a career in IT. To be considered for this position, you'll need to demonstrate a basic understanding of IT software/hardware, a keen interest in IT and have an aptitude for and willingness to learn new skills.

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Closing date: 01 Sep 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    37.5 hours

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    15 Sep 2017

  • Date posted

    21 Feb 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

Some of the duties and responsibilities in this role will include:

  • You will be required to answer the phone to our customers and log their support request supporting all company desktops, Laptops, thin clients and printers.
  • You may also be attending site visits to assist in the resolution of a customer’s issue.
  • Investigating and if possible resolving the issue the customer has. Managing and maintaining all internal AV equipment, including the setting up of all meeting room equipment for client and internal meetings.
  • Where you are not able to resolve the ticket you will escalate tickets to 2nd Line Support
  • IT Administration (Backup management, reports, document updates, routine systems checks)
  • You will be trained on many of the day to day requests that come in and there is an expectation that you will be constantly improving your knowledge so you can take on more tasks.
  • May be asked to get involved in ongoing projects to provide you with exposure to the design and build of our customers networks.

Requirements and prospects

Desired skills

It is essential that you have:

  • Basic level of IT hardware maintenance and repair skills
  • A genuine passion for IT
  • A desire to pursue a career in IT

It is desirable that you have:

  • A basic understanding of network environments
  • Experience in a work environment

Personal qualities

  • Excellent attention to detail
  • Good oral and written communication
  • Assertiveness and confidence
  • Enthusiastic and quick learner
  • Broad minded and open to being exposed to new technologies
  • A keen interest in IT and how systems work
  • Self-motivated
  • Presentable and professional at all times
  • Punctual

Qualifications required

5 GCSEs at grades A*- C or equivalent (including English Language and Maths)

Future prospects

At the end of the apprenticeship you will be assessed for a full time position on our helpdesk which pays £16,000-£21,000 and we would expect that person to continue their education through the Microsoft exam paths which we will fund.

Things to consider

From the 1st October 2016 The National Minimum Wage (NMW) rate for apprentices is £3.40 per hour. From April 2017 this rises to £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

About the employer

OneTek Business Solutions was formed to help address the many issues all businesses face whether they’re new startups or mature multinationals. There are a multitude of software and hardware solutions out there, many are not compatible or do not fit your companies requirements exactly and you find yourself looking for ever more inventive ways of getting the job done, often relying on collections of spreadsheets and access databases to compensate for your existing solutions shortfalls. By bridging the gap between IT Support and Software Development, whilst taking the time to get to know you and your business OneTek can offer a tailored IT solution. We consider ourselves a one stop shop for everything from IT Support, Telecoms, Software Development and Training if we can’t do it (which is rare) we have a partner who can. We’re currently based in Winsford which provides us with easy link to the North with our closest key areas being Manchester and Cheshire. We’re constantly working on new projects so please check our News page out to hear the about the latest developments.


One Tek Business Solutions Ltd


Meridian House

Road One

Winsford Industrial Estate



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Training provider

The Estio Training IT Apprenticeship programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive nine weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience. 

Training will lead to industry-recognised qualifications including: 

  • Advanced apprenticeship for IT, Software, Web and Telecoms Professionals 
  • Level 3 Diploma in Professional Competence for IT and Telecoms Professionals 
  • BTEC Level 3 Extended Diploma in ICT Systems and Principles 
  • Functional skills, Maths L2, English L2 and ICT L2 
  • PLTS and ERR 

Estio training also offer the following optional units: 

  • Microsoft MTA  - Networking Fundamentals
  • Microsoft MTA – Windows Operating System Fundamentals
  • CompTIA A+
  • CompTIA Network+ 
  • CompTIA Security+ 

Apprenticeship framework

IT, Software, Web & Telecoms Professionals

Training provider

Estio Training

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd


Faye Brown 01133 500 333

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Closing date: 01 Sep 2017