Apprentice Customer Service Representative Thrifty Car & Van Rental

An exciting opportunity to start your career within the fast moving world of car and van rental with one of the leading companies in the country. If you are enthusiastic, keen to learn, and enjoy a team environment, apply now!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 14 Sep 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Shifts TBC

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    18 Sep 2017

  • Date posted

    06 Feb 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Our apprenticeship programme is designed to give you the skills to deliver an exceptional vehicle rental experience to our customers. This involves understanding our products, learning how to engage with our customers ensuring great satisfaction, maximising on sales opportunities, learning vehicle rental administration, vehicle check in/out processes and operating our various IT systems.  At the end of the apprenticeship you will be a valuable member of the team with the opportunity to move into a permanent role where you will be able to continue your career development journey.


  • Provide the highest standards of customer service, both face to face and over the telephone.
  • Handle all enquiries in a polite and helpful manner.
  • Work in accordance with our rental procedures, accurately completing rental documentation and administration including payment processing, ID verification and system uploads.
  • Check vehicles for pre-rental and post-rental damage in order that appropriate charges can be collected.

Requirements and prospects

Desired skills

  • Good communicator
  • Organised
  • Excellent attention to detail
  • Good IT Skills

Personal qualities

  • Team Player
  • Enthusiastic
  • Positive attitude
  • Keen to learn
  • Well presented

Qualifications required

GCSE Maths and English at grade C or equivalent desirable.

Future prospects

Full training and support will be given in this challenging and varied role to ensure that the apprentice has the skills and expertise to become a valued member of the team.

Things to consider

This role may involve some weekend working on a rota basis. Our branch network spans from Truro in the South West to Inverness in the North providing fantastic opportunities for progression and transfer to new locations. Start your career journey with Thrifty now! Uniform provided 6 weeks annual leave including Bank Holidays Group Personal Pension Scheme – 3% company contribution Enrolment to Thrifty Savings (corporate shopping discounts) The current National Minimum Wage (NMW) rate for apprentices is £3.40 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

About the employer

Thrifty Car & Van Rental UK has come a long way since its inception over 40 years ago. Our story began in 1971 when family run company, the Scot Group, began trading with a modest fleet of three Mark II Cortinas, one Escort and five commercial vehicles, all of which were second hand. The company, initially called Scot Hire, started as a partnership between owners Clive Spokes and Maureen Bull and was run from their home. Clive completed all the vehicle maintenance and Maureen looked after the administrative side of operations. As the company developed, in 1973 they were able to rent a small office in a garage in Exeter with four parking spaces. After several successful years of trading, 1976 saw Clive and Maureen begin negotiations to purchase the company's first site. Developments continued at pace and in 1979, Scot Hire made its first bulk vehicle purchase of six Vauxhall Chevettes. Expansion has continued at pace ever since, with new branches being opened every year and the vehicle fleet consistently growing. Indeed today, Scot Group Ltd runs a comprehensive fleet of more than 12,500 cars, and 4,500 vans and minibuses. In 1999, Director Nigel Spokes assumed a controlling interest in the company. Remaining true to its roots, the business still remains family-owned to this day, with the current board comprising Nigel Spokes (Chairman), Roger Hancock (Managing Director) and Peter Granados (Finance Director). In 2005, the company was offered the opportunity to acquire the UK master franchise for Thrifty Car & Van Rental in the UK and the board decided this opportunity was too good to miss. Thrifty currently operates in 95 locations across the UK. Our head office is based in Exeter where the accounts, human resources, insurance, fleet and car sales departments are based. We also operate a central office in High Wycombe where the sales, reservation and credit control departments are located and a refurbishment site in Nuneaton where a large number of the company's vehicle maintenance and accident repairs are carried out.


Thrifty Car & Van Rental


Anson House

Coventry Road




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Training provider

NVQ Level 2 Customer Service plus Key (Functional) Skills and Technical Certificate if appropriate.

This apprenticeship is delivered through work based learning, this means that all training is done at the workplace eliminating the need to attend college. The successful candidate will be allocated an assessor who will visit on site every 4-6 weeks and deliver all of the training to gain the qualification and provide the resources to complete work between visits.

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by Learning Skills Partnership


Holly Parkinson 01482 338844

Employer's Application Instructions

Please apply for this vacancy using the Get My First Job website. If you have any issues with applying please email or call 01482 338844.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 14 Sep 2017