Peugeot Apprentice Customer Service Advisor Peugeot Motor Company Plc

Peugeot Customer Service Advisor

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Closing date: 23 Sep 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    40 Hours - Hours to be confirmed.

    Total hours per week: 40.00

  • Apprenticeship duration

    24 months

  • Possible start date

    26 Sep 2017

  • Date posted

    06 Feb 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Service Customer Advisors is a very important role with a dealership, they are generally the first person a customer meets when visiting the dealership. Even though you do not work directly on vehicles, you need a very good knowledge of them. They must be able to understand basic mechanical operation along with the ability to understand basic diagnostics.

2 year programme – based on timely completion

  • Level 2 - NVQ, Technical Certificate during the 15 month programme
  • Functional Skills in the first 6 months
  • Level 3 – NVQ & Technical Certificate, 12 months duration.
  • 8-10 week assessor / trainer visit cycle.
  • The Academy SCA Development plan linked to the apprentices qualifications.
  • They would attend as a delegate on The Academy courses (these courses can be booked by you or the visiting
  • Assessor to ensure the development plan is be progressed. This would also mean that they would become Peugeot or Citroen Qualified SCA at the end of their Apprenticeship.
  • Onsite Training / Mentoring per visit, covering all aspects of the Customer Handling Process.
  • Assessments set per visit to be completed by the Apprentice by next visit or sent via email to the assessor.
  • Assessor Observations per visit.
  • Progress & welfare reviews per visit.

Dealing with Customers is a very skilled role, you will be training and mentored during the apprenticeship, learning new skills, covering Health & Safety, Brand & Market Awareness, Vehicle Handover, Payment Processing, Meeting & Greeting Customer, Problem Solving, Products and Servicing and Communications Skills.

Requirements and prospects

Desired skills

To be successful as a Service Advisor you need to be very well organised and be able to cope with a large amount of detailed information. You will need excellent communication skills and have the ability to pass on information in a detailed manner to customers and your colleagues. It is important to be comfortable with the use of information technology because that is where customer details are stored, along with the workshop management system. And although you will not work directly on vehicles, you will need to understand basic mechanical and electrical principals to play your part in the efficient repair and service of the customer’s vehicles.

Personal qualities

• Good communication skills
• Reliable
• Honest
• Trustworthy
• Hard working

Qualifications required

Entry Requirements
England, Wales and Northern Ireland: 3 GCSEs or equivalent at A-C, in Maths and English

Future prospects

As you become qualified and more experienced, there are plenty of opportunities to develop your career by moving into supervision and aftersales management. This means there’s a world of opportunities ahead of you.

Things to consider

During your time on the apprenticeship programme you will be employed by a franchised dealership local to you Trained at one of our dedicated training facilities and working towards a Level 2 National Vocational Qualification (NVQ) and Technical Certificate in your chosen specialism At the completion of the level 2 you will progress on to a Level 3 National Vocational Qualification (NVQ) and Technical Certificate in your chosen specialism Functional Skills in Maths, English & ICT at Level 2 Awarded a 'Certificate of Apprenticeship' on completion of the framework From 1st October 2016 The National Minimum Wage (NMW) rate for apprentices is £3.40 per hour. From April 2017 this rises to £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

About the employer

PSA Peugeot Citroen dealership. Peugeot Citroen have over 400 dealerships in the UK. That makes us a major player in the automotive world (and lets face it, what a world to be in!). As the manufacturer group we aim to lead the way and our dedicated Apprentice Programme is looking for new talent who are confident and whom want to be part of our fantastic programme.


Peugeot Motor Company Plc


60 London Road


LE10 1HL

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Training provider

Training delivered is a blend of both on the job training and off the job training. You will be visited by one of the Apprenticeship Programme assessors for the Parts Operations during the Foundation and upon completion you will progress onto an Advanced Apprenticeship Frameworks. You will be expected to complete eLearning Modules and written assignments along your learning journey, as well as attend our Virtual Classroom Lessons.

Apprenticeship framework

Customer Service

Training provider

Peugeot Citroen Apprenticeships

Applications for this apprenticeship are being processed by Citroen Uk Ltd


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Closing date: 23 Sep 2017