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Apprentice Reception /Administration Assistant Marisco Medical Practice

We are looking for a highly motivated person to work within our reception / administration and secretarial team. The duties will include all basic office administration and reception duties.

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Closing date: 10 Jan 2023

Apprenticeship summary

  • Weekly wage

    £180.38

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, times TBD.

    Total hours per week: 37.50

  • Expected duration

    13 months

  • Possible start date

    30 Jan 2023

  • Date posted

    22 Jun 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001848971

  • Positions

    2 available

The successful applicants will need to have a good understanding of excellent customer service. Be able to work within a team and work under their own initiative.

The duties will include:

  • All general office administration duties
  • Answering phones
  • Dealing with the public

Full training will be given and also participation in the regular weekly training events for mandatory training will be expected, this includes Health and safety, CPR, Information governance.


Requirements and prospects

Desired skills

  • Computer literate, word, Excel, PowerPoint
  • Excellent communication skills
  • Good organisational skills

Personal qualities

  • Self-motivated and Proactive
  • Able to work well within a team and as an individual
  • Well-mannered and polite
  • Excellent telephone manner
  • Good timekeeper
  • Empathetic to our patients needs

Desired qualifications

  • 4 GCSEs at grades D/3 or above including English and maths, or Functional Skills English and maths at Level 1 or above (or equivalent)

Future prospects

Intermediate apprentices, with support and opportunities within the workplace, can progress onto:

  • The Advanced Apprenticeship in Customer Service
  • Other Advanced Apprenticeships particularly where customer service is an important part of the job such as business administration, retail, hospitality and travel and tourism

With additional training, Level 2 (Intermediate) Apprentices may be able to progress in their careers to roles including customer relationship manager, customer service executive officer, customer service delivery co-ordinator, customer service team leader, customer service supervisors and managers, senior customer service advisers or a wide range of other customer service-related roles.

Things to consider

You will be required to undergo a full DBS check. A busy environment which will require you to be fully understanding of data protection and patient confidentiality. Ours is a busy Practice and you will encounter people who at times can be demanding.


About the employer

We are a forward thinking and very busy medical practice caring for the local community of Mablethorpe with a patient population of 14000 (21000) during summer. Please refer to the practice website address.

Employer

Marisco Medical Practice

Address

Broadway

Mablethorpe

LN12 2JN

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Training

Training provider

BOSTON COLLEGE

Applications for this apprenticeship are being processed by Boston College

Contact

S 01205 365701 anita-h@boston.ac.uk

This Apprenticeship consists of several elements which have been identified by employers to ensure apprentices have an appropriate set of business administration skills to operate in their specific chosen job role:

  • A combined and knowledge-based qualification covering the principles of Business and Administration
  • Functional skills (English, maths and ICT)
  • Employment rights and responsibilities
  • Personal learning and thinking skills
  • All of the above will be integrated within the assessment process

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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