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Customer Liaison Officer Mears Group Plc

This is a fantastic opportunity to begin a career within Customer Service Do you want that career to be with a company rated within the Sunday Times 25 Best Big Companies to work for? We are searching for someone who is dedicated to helping customers while reaching their own career goals – could this be you?

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Closing date: 03 Oct 2022

Apprenticeship summary

  • Weekly wage

    £204.80 - £395.20

  • Working week

    Monday - Friday, shifts TBC.

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    26 Oct 2022

  • Date posted

    21 Jun 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001848924

  • Positions

    1 available

Within this role, you will respond to all calls and enquiries coming into the call centre promptly and professionally and will adhere to targets and objectives as set out by the management around average time taken on calls.

It is essential that you possess the following skills in order to be successful for this role:

  • Substantial experience within a customer service environment dealing with members of the public both face to face and through telephone.
  • Considerable amount of experience working within an office environment or similar.
  • Strong knowledge of all Windows based technology.
  • You should be able to demonstrate a high level of detail consciousness, to obtain full repairs information and provide accurate diagnosis.

We are looking for someone who seeks out challenges or new responsibilities and shows flexibility when priorities change. Can you show initiative, commitment, and perseverance? You could be the future of Mears.


Requirements and prospects

Desired skills

  • Ability to work to deadlines in a busy office environment
  • Ability to confidently use IT – Microsoft Office Package 
  • Ability to absorb new information and apply it
  • A positive "Can Do" attitude
  • Timekeeping

Personal qualities

  • Team working
  • Customer focused
  • Communication skills
  • Enthusiastic, committed and motivated
  • Organisational skills
  • Accuracy and attention to detail

Desired qualifications

  • Educated to GCSE (or equivalent) level in English and maths

Future prospects

Training and possibility of an employment contract.

Things to consider

 As a Mears apprentice you can benefit from:

  • 25 days a year holiday
  • Mears Rewards where you can get discounts from numerous companies
  • Annual corporate fun days in locations such as Alton Towers and Drayton Manor
  • Cycle to Work Scheme
  • NUS Apprenticeship card

About the employer

Mears Group plc is a housing and social care provider. It repairs and maintains over 700,000 social homes across the UK.

We provide and manage 17,000 homes for local and central Government and are also responsible for keeping 750,000 social housing homes in the UK in good repair.

Mears has 5000+ employees and a footprint across the country.

At Mears, we look for people who share our values, along with our commitment to making a positive difference to people’s homes, lives and communities.

Employer

Mears Group Plc

Address

Unit 15

149 Roman Way

LONDON

N7 8XH

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Training

Training provider

IXION HOLDINGS (CONTRACTS) LIMITED

Applications for this apprenticeship are being processed by Ixion Holdings (Contracts) Limited

Contact

Steven Vasiliou 07507558470 Steven.Vasiliou@ixionholdings.com

Ixion Holdings will provide the apprenticeship standard which will include:

  • Customer Service Practitioner level 3
  • Functional Skills in mathematics, English and ICT (if required)
  • Employee Rights and Responsibilities (ERR)
  • Ixion Holdings will ensure Health & Safety, and Equality & Diversity

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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