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Customer Service Level 2 Apprentice Austin Resources (Healthcare) Ltd

This is a duel role of admin and customer services. You will support recruitment consultants with sourcing and booking in candidates. Admin duties include updating documents and maintaining a filing system. This is a busy recruitment office.

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Closing date: 21 Oct 2022

Apprenticeship summary

  • Weekly wage

    £192.40 to £380.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday - Friday, 8.30am - 5.00pm

    Total hours per week: 40.00

  • Expected duration

    2 years

  • Possible start date

    31 Oct 2022

  • Date posted

    20 Jun 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

Duties will include:

  • Search CV database for potential candidates
  • Contact interested and potential candidates
  • Generate lead for passive and active candidates
  • Review candidate CV and follow up on interested candidate
  • Maintain candidate file to ensure compliance with regulatory requirements
  • Contact candidates to obtain availability
  • follow up on candidate documentation required
  • Booking staff into shifts on client portal
  • Support with staff file compliance
  • Increase business volume with existing clients 

Requirements and prospects

Desired skills

  • Sales/Customer service experience desirable
  • Admin experience 
  • Experience of working in a busy office 

Personal qualities

  • Confident - must be confident with being on the phone and speaking to candidates face to face 
  • Politeness
  • Hard working
  • Able to multitask 

Desired qualifications

  • Maths and English GCSE grade C / 4 or above 

Future prospects

  • Permanent role 

About the employer

Top Workforce Recruitment is a specialist supplier of permanent and temporary healthcare professionals to the NHS hospitals and other healthcare providers.


Austin Resources (Healthcare) Ltd


62C London Road




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Training provider


Applications for this apprenticeship are being processed by FUTURES ADVICE, SKILLS AND EMPLOYMENT LIMITED


Zoe Hayes

  • Customer Service Practitioner Level 2 Apprenticeship Standard

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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