Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

DAF Service Advisor Apprenticeship H.W. MARTIN (PLANT) LIMITED

Working in a busy department, the apprentice will train in a number of areas including improving customer relations, monitoring and dealing with customer problems.

Sign in to apply

Closing date: 01 Oct 2022

Apprenticeship summary

  • Weekly wage

    £192.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday-Friday, shifts TBC.

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    02 Oct 2022

  • Date posted

    16 Jun 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001848562

  • Positions

    1 available

Working in an exciting and busy environment the Service Advisor Apprentice will be the front-line support for the busy service department.

The Apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.

The apprentice’s role will include the following:

  • Dealing with customers both face to face and by telephone
  • To process and solve customer service complaints
  • Look to promote continuous improvement in customer service

On completion of this course you will receive a Level 3 Standard qualification


Requirements and prospects

Desired skills

  • Good communication skills both verbal and written
  • Organised

Personal qualities

  • Enthusiastic learner that must be hard working and motivated to learn new skills
  • A keen interest in the car industry

Desired qualifications

Minimum of 3 GCSEs at grades A*-C/9-4 (or equivalent) are preferable.

Future prospects

A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership. Future prospects are endless.

By having a highly regarded set of skills, Apprentices can go on to develop their career within any other areas of commerce they may be interested in.


About the employer

Quality in every detail: that’s what makes the difference between a DAF and every other truck. From the steel front bumper to the virtually unbreakable Lexan headlamp covers, and the stylish cab interior to the durable driveline, a DAF truck is built to perform. And it’s built by people who have a passion for trucks.

Employer

H.W. MARTIN (PLANT) LIMITED

Address

H.W. MARTIN

Fordbridge Lane

Alfreton

DE55 5JY

You must have JavaScript enabled to view a map of the location


Training

Training provider

SKILLNET LIMITED

Applications for this apprenticeship are being processed by Skillnet

Contact

Kelly Bell 01923 216 165 kelly.bell@skillnet.org.uk

Apprentices will be working and will be trained within the dealership and a Skills Coach will visit at least every 28 days as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course.

An apprentice’s training includes:

  • L3 Customer Service Standard Qualification
  • Functional Skills in Maths and English (if required)

Apprenticeship standard

Customer service specialist

Level 3 (A level)


Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.