DAF Service Advisor Apprenticeship H.W. MARTIN (PLANT) LIMITED
Working in a busy department, the apprentice will train in a number of areas including improving customer relations, monitoring and dealing with customer problems.
Closing date: 01 Oct 2022
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
Total hours per week: 40.00
Possible start date
02 Oct 2022
16 Jun 2022
Level 3 (A level)
Working in an exciting and busy environment the Service Advisor Apprentice will be the front-line support for the busy service department.
The Apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.
The apprentice’s role will include the following:
- Dealing with customers both face to face and by telephone
- To process and solve customer service complaints
- Look to promote continuous improvement in customer service
On completion of this course you will receive a Level 3 Standard qualification
Requirements and prospects
- Good communication skills both verbal and written
- Enthusiastic learner that must be hard working and motivated to learn new skills
- A keen interest in the car industry
Minimum of 3 GCSEs at grades A*-C/9-4 (or equivalent) are preferable.
A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership. Future prospects are endless.
By having a highly regarded set of skills, Apprentices can go on to develop their career within any other areas of commerce they may be interested in.
About the employer
Quality in every detail: that’s what makes the difference between a DAF and every other truck. From the steel front bumper to the virtually unbreakable Lexan headlamp covers, and the stylish cab interior to the durable driveline, a DAF truck is built to perform. And it’s built by people who have a passion for trucks.
Applications for this apprenticeship are being processed by Skillnet
Kelly Bell 01923 216 165 email@example.com
Apprentices will be working and will be trained within the dealership and a Skills Coach will visit at least every 28 days as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course.
An apprentice’s training includes:
- L3 Customer Service Standard Qualification
- Functional Skills in Maths and English (if required)
Customer service specialist
Level 3 (A level)
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