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Ford Service Advisor Apprenticeship Vospers St Austell - Fiat

Working in a service department, the Apprentice will train in a number of areas, including improving customer relations, and monitoring and dealing with customer problems.

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Closing date: 01 Oct 2022

Apprenticeship summary

  • Weekly wage

    £177.97

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday (May require some Saturdays) shifts to be confirmed.

    Total hours per week: 37.00

  • Expected duration

    15 months

  • Possible start date

    02 Oct 2022

  • Date posted

    16 Jun 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001848549

  • Positions

    1 available

Working in an exciting and busy environment, the Customer Service Advisor Apprentice will be the front-line support for the busy service department. An Apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations. The Apprentice’s role will include the following:

  • Dealing with customers both face to face and by telephone
  • To process and solve customer service complaints
  • Look to promote continuous improvement in customer service
  • The Apprentice will be supporting multi-franchise teams

Requirements and prospects

Desired skills

  • Full training will be provided, no skills required

Personal qualities

  • A keen interest in the car industry with good communication skills both verbal and written
  • The employer is looking for an enthusiastic learner that must be hard working and motivated to learn new skills

Desired qualifications

  • Minimum of 3 GCSE’s or equivalent (A*-C/9-4 in English and maths required)

Future prospects

A full time career within the automotive industry, with many opportunities to progress to positions of authority within the dealership. Future prospects are endless. By having a highly regarded set of skills, Apprentices can go on to develop their career within any other areas of commerce they may be interested in.

Things to consider

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

For more information please visit: https://www.gov.uk/national-minimum-wage-rates


About the employer

The Company commenced trading as a motor business in Plymouth during 1946. The present Chairman’s father founded the business and he was joined by his own father after incorporation in 1951. Over the years the Company became franchise holders for AC, Fiat, Volkswagen, Jaguar and Simca and then was appointed a Ford Retail Dealer in 1957. Vospers entered into the daily rental and contract hire business through their associated company, Vospers Rentacar Ltd in the 1950’s.

Employer

Vospers St Austell - Fiat

Address

42-44

East Hill

St. Austell

PL25 4TR

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Training

Training provider

SKILLNET LIMITED

Applications for this apprenticeship are being processed by Skillnet

Contact

Max Bancroft 01923 216 165 max.bancroft@skillnet.org.uk

Customer Service Practitioner (Level 2).

Apprentices will be working, and will be trained, within the dealership and a skills coach will visit at least every 28 days as part of a close support network to ensure that Apprentices are both enjoying and succeeding in their course. An Apprentice’s training includes:

  • Industry recognised apprenticeship standard qualification
  • Functional Skills in English and Maths (If required)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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