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Customer Service Apprenticeship Venus Motors

To manage incoming calls and emails relating to customer enquiries for example: Booking customers into centres for all core products; MOT, Services etc. Pricing up service’s/repairs, identifying when a customer’s car will be ready.

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Closing date: 01 Oct 2022

Apprenticeship summary

  • Weekly wage

    £192.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Working between the hours of 8am-6pm, Monday to Saturday (five of six days).

    Total hours per week: 40.00

  • Expected duration

    18 months

  • Possible start date

    02 Oct 2022

  • Date posted

    15 Jun 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001848453

  • Positions

    1 available

To manage incoming calls and emails relating to customer enquiries for example:

  • Booking customers into centres for all core products; MOT, Services etc…
  • Pricing up Service’s/repairs
  • Identifying when a customer’s car will be ready
  • Signing up customers for loyalty scheme(s) (Drivers Club Card) and then processing the card
  • Assisting Operations/Centre with customer complaints
  • To make recommendations as appropriate for other goods and services
  • To input, update and amend internal booking system 
  • To input, update and amend internal spreadsheets for non-booking enquiries
  • To liaise with centre principles regarding pricing enquiries and bookings
  • To be responsible for making outbound calls to existing / prospect customers for particular campaigns / PCC renewal

Requirements and prospects

Desired skills

  • IT literate

Personal qualities

  • Attention to detail
  • Good telephone manner 
  • Ability to solve problems quickly

Desired qualifications

3 GCSEs or equivalent at minimum including English & maths at grade 4/C or above.

Future prospects

There may be a possible full-time career within the automotive industry with many opportunities to progress to positions of authority. The opportunities are endless.


About the employer

Venus Motors is a family owned and operated auto repair service in Perivale serving our local community and surrounding areas for 35 years. Our ILM and AA certified technicians are ready to deal with any car repair needed or vehicle issues you may be experiencing.

We perform high quality service you can trust at a fair price. We are very passionate about the car trade and we repair all makes and models. Our friendly and professional staff will ensure you leave with a smile.

Employer

Venus Motors

Address

59

Bideford Avenue

Greenford

UB6 7PP

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Training

Training provider

SKILLNET LIMITED

Applications for this apprenticeship are being processed by Skillnet

Contact

Ryan Green 01923 216 165 ryan.green@skillnet.org.uk

Apprentices will be working and will be trained within the dealership and a skills coach will visit at least every 28 days as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course.

An Apprentice’s training includes:

  • Apprenticeship standard L2 (Customer Service Practitioner)
  • Functional skills in Maths and English (If required)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Before you apply

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