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Customer Service Apprenticeship 7 STAR LTD

The apprentice will train in a number of areas including improving customer relations, monitoring, and dealing with customer problems. You will work towards a Level 2 Customer Service Practitioner apprenticeship.

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Closing date: 15 Oct 2022

Apprenticeship summary

  • Weekly wage

    £192.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday-Friday. May include weekends. Shifts TBC.

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    16 Oct 2022

  • Date posted

    15 Jun 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001848450

  • Positions

    2 available

Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for a busy department. An Apprentice will keep in close contact with the management staff at the store to update them on current customer affairs and relations.

The apprentice’s role will include the following:

  • Dealing with customers both face to face and by telephone
  • To process and solve customer service complaints
  • Look to promote continuous improvement in customer service

Requirements and prospects

Desired skills

  • Excellent communication skills, both verbal and written
  • Organisational skills

Personal qualities

  • A keen interest in customer service, the learner must be hard working and motivated with an interest to learn new skills
  • Reliable

Desired qualifications

Minimum of 3 GCSEs at grades A*-C/9-4 (or equivalent) including maths and English.

Future prospects

A full-time career within the store with many opportunities to progress to positions of authority within the company. Future prospects are endless.

By having a highly regarded set of skills, Apprentices can go on to develop their career within any other areas of commerce they may be interested in.


About the employer

Established since 2000, 7 Star today is one of the reputable importers and wholesalers of furniture in the United Kingdom and we are proud to announce that we are now one of the largest and busiest furniture importer and wholesalers based in North London. We have a huge warehouse and showroom based in north Wembley where we also carry cash and carry service for all our customers.

Our exclusive designs, high quality and lower prices have always been our highest strength. Our in house specialist designers are always working on creating stunning and practical designs for your living area, bedroom and lounge. We will always be upholding the principle of quality first and sincere service. We will continue to adopt the new technologies and materials to develop new products and to meet the demand of the customers with high grade products and satisfactory after sales services and strive to promote the development of the furniture business.

While working on improving our current range, we are also constantly updating and adding to our range of products every six months to keep customers always excited about the new range.

Our specialist sales and customer services team are always here to answer all your queries and give the best service possible.

Employer

7 STAR LTD

Address

24 High Road

London

N22 6BX

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Training

Training provider

SKILLNET LIMITED

Applications for this apprenticeship are being processed by Skillnet

Contact

Ryan Green 01923 216 165 ryan.green@skillnet.org.uk

Apprentices will be working and will be trained within the dealership and a skills coach will visit at least every 28 days as part of a close support network to ensure that Apprentices are both enjoying and succeeding in their course.

Level 2 Customer service practitioner apprenticeship standard, which includes:

  • Functional Skills in English and maths (If required)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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