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Cyber Security Awareness IT Apprentice Infosec Cloud Ltd

Reporting to the Chief Technical Officer, the role has a responsibility for the maintenance and support of the IT Security Vendor solutions, Internal I.T Systems and Processes with a balance of remotely via helpdesk or Face to Face. Developing the skills for a career in the field of cyber security and maintaining a high level of quality control.

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Closing date: 30 Sep 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, 09:00 - 17:00.

    Total hours per week: 40.00

  • Expected duration

    18 months

  • Possible start date

    01 Oct 2022

  • Date posted

    15 Jun 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

Duties will include:

  • Allocation of particular customer accounts
  • Creating phishing, GDPR and Policy campaigns for customers
  • Managing users (adding, removing, amending etc.)
  • Report generation
  • Answering customers telephone calls
  • Responding to customers support tickets
  • Working to schedules and time frames
  • Working as an individual and in a close-knit team
  • Maintaining an extremely high level of quality control

Requirements and prospects

Desired skills

  • Good timekeeping skills
  • Clear communication skills
  • Good understanding of how email flow works
  • Core networking skills will benefit

Personal qualities

  • Reliable
  • Personable / able to work with others
  • Ability to multi-task
  • Ability to follow procedures and processes 

Desired qualifications

GCSEs at grades C/4 or above (or equivalent) in maths and English.

Future prospects

Infosec Cloud have so far taken on 4 Apprentices in the last 3 years. All four have full-time positions in the company.

Introductions into other areas, such as cloud email and web services, endpoint security, perimeter security will become available further into the role.

Of the 4 apprentices, 2 are expanding their skills into other areas as well as CSA. The other 2x are happy within the CSA role.

Things to consider

Please note, this vacancy may close early if a suitable candidate is found.

About the employer

Infosec Cloud are a value-added reseller of IT Security solutions and services. Our core service is a three product Cyber Security Awareness (CSA) solution that offers managed services on the following:

Security Awareness Training and Testing (SATT):

  • We provide end user training to prevent the insider threat (e.g. phishing threats, web threats) and on-going testing on a monthly basis

GDPR Training:

  • We provide end user educational training in their responsibilities under GDPR

Managed Policy Acknowledgement Service (MPAS):

  • We provide a service that delivers a company’s policies to all end users to ensure they have been acknowledged

Our other solutions include email, web and end-point security solutions plus a host of professional services such as vulnerability assessments and penetration testing.


Infosec Cloud Ltd


Unit 4

Elmwood, Crockford Lane


RG24 8WG

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Training provider

Basingstoke ITEC

Applications for this apprenticeship are being processed by Basingstoke Itec


Sully 01256 471161

Level 3 Digital Support Technician apprenticeship standard, which includes:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

You will be required to attend workshops at Basingstoke ITEC, which will be during your working hours

Apprenticeship standard

Digital support technician

Level 3 (A level)

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